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I am a dedicated, customer-focused Service Desk professional with over 3 years of experience in troubleshooting and resolving technical issues, ensuring minimal disruption to business operations. I am committed to delivering high-quality support and improving end-user satisfaction through clear communication and proactive problem solving. I excel at diagnosing hardware and software issues, providing effective user guidance, and collaborating with IT teams to resolve problems quickly. I enjoy helping colleagues and users get the most out of IT tools and applications while maintaining a friendly, approachable demeanor.…I am a dedicated, customer-focused Service Desk professional with over 3 years of experience in troubleshooting and resolving technical issues, ensuring minimal disruption to business operations. I am committed to delivering high-quality support and improving end-user satisfaction through clear communication and proactive problem solving. I excel at diagnosing hardware and software issues, providing effective user guidance, and collaborating with IT teams to resolve problems quickly. I enjoy helping colleagues and users get the most out of IT tools and applications while maintaining a friendly, approachable demeanor.

Marzia Patania

Programmer, Web Developer, Data Analyst, +2

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I am a dedicated, customer-focused Service Desk professional with over 3 years of experience in troubleshooting and resolving technical issues, ensuring minimal disruption to business operations. I am committed to delivering high-quality support and improving end-user satisfaction through clear communication and proactive problem solving. I excel at diagnosing hardware and software issues, providing effective user guidance, and collaborating with IT teams to resolve problems quickly. I enjoy helping colleagues and users get the most out of IT tools and applications while maintaining a friendly, approachable demeanor.…I am a dedicated, customer-focused Service Desk professional with over 3 years of experience in troubleshooting and resolving technical issues, ensuring minimal disruption to business operations. I am committed to delivering high-quality support and improving end-user satisfaction through clear communication and proactive problem solving. I excel at diagnosing hardware and software issues, providing effective user guidance, and collaborating with IT teams to resolve problems quickly. I enjoy helping colleagues and users get the most out of IT tools and applications while maintaining a friendly, approachable demeanor.

Available to hire

I am a dedicated, customer-focused Service Desk professional with over 3 years of experience in troubleshooting and resolving technical issues, ensuring minimal disruption to business operations. I am committed to delivering high-quality support and improving end-user satisfaction through clear communication and proactive problem solving.

I excel at diagnosing hardware and software issues, providing effective user guidance, and collaborating with IT teams to resolve problems quickly. I enjoy helping colleagues and users get the most out of IT tools and applications while maintaining a friendly, approachable demeanor.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

French

Advanced

Italian

Fluent

Work Experience

Service Desk Analyst at Atos Global Delivery - Spain

May 31, 2024 - May 31, 2024

Respond to user inquiries, diagnosing and resolving technical issues. Providing timely and effective support via phone, chat, email, and remote assistance. Assist end-users in understanding and utilizing IT tools and applications, providing basic training when necessary. Management of service tickets in a timely manner, ensuring accurate and detailed documentation of issues and requests reported, focusing on maintaining SLA to required standards, collaborating with other IT support teams to ensure swift problem resolution. Diagnosis and resolution of hardware and software issues on computers, mobiles, printers, and cash recyclers, escalating complex issues to the appropriate IT teams or external support partners.

Service Desk Analyst at Accenture

May 1, 2024 - October 30, 2025

Handle and resolve technical issues reported by users, ensuring minimal disruption to business operations. Process service requests, such as software installations, access requests, and other IT-related needs, acting as the primary point of contact between the IT department and users, providing updates and information on the status of their issues or requests. Diagnose and troubleshoot hardware and software problems on computers, mobiles and printers.

Administrative Assistant at Trading Express Ltd

July 31, 2021 - July 31, 2021

Assisting Director and staff providing administrative and logistic support. Management of correspondence, meetings, travel, and accommodation.

Receptionist at Burger & Lobster

January 31, 2017 - January 31, 2017

Managing the front desk, greeting customers, answering phone calls, handling enquiries and reservations by email and providing general support to customer and staff.