Language
English
Fluent
Work Experience
Customer Support Representative at MTN Service Center
December 31, 2021 - December 31, 2021Identified customer problems and determined appropriate solutions; escalated complex issues to higher-level support; provided accurate information about products, services, or policies; troubleshooted customer problems using internal tools and documentation; handled complaints and provided appropriate solutions; maintained thorough understanding of the company's products, services, and policies; generated and submitted cases on recurring problems or trends; resolved over 100 customer issues per month on average; kept up to date with latest technology and ran IT systems; created reports on system usage, performance metrics, and incident trends.
Customer Support Representative at Advanced
April 1, 2025 - October 30, 2025Reduced complaint resolution time by 40% through process improvements; demonstrated and flexible professional with a solid track record of providing excellent service and assistance in a variety of roles; recognized for strong work ethic, attention to detail, and lifelong learning and development.
Education
Qualifications
Bachelor's degree in Business IT
January 11, 2030 - October 30, 2025Industry Experience
Software & Internet, Telecommunications, Professional Services
Hire a Video Editor
We have the best video editor experts on Twine. Hire a video editor in Gdansk today.