Hi, I’m Alice Fallica. I am a customer care and sales professional with international experience, specialized in managing front and back‑office operations, coordinating teams, and driving sales. I am communicative, dynamic, and results‑oriented, with strong organizational skills and a proactive approach to problem solving. I speak Italian (native), English and French at upper‑intermediate levels, with Spanish at an intermediate level, and I thrive in multicultural environments across Italy and the Swiss Cantons.

Alice Fallica

Hi, I’m Alice Fallica. I am a customer care and sales professional with international experience, specialized in managing front and back‑office operations, coordinating teams, and driving sales. I am communicative, dynamic, and results‑oriented, with strong organizational skills and a proactive approach to problem solving. I speak Italian (native), English and French at upper‑intermediate levels, with Spanish at an intermediate level, and I thrive in multicultural environments across Italy and the Swiss Cantons.

Available to hire

Hi, I’m Alice Fallica. I am a customer care and sales professional with international experience, specialized in managing front and back‑office operations, coordinating teams, and driving sales. I am communicative, dynamic, and results‑oriented, with strong organizational skills and a proactive approach to problem solving.

I speak Italian (native), English and French at upper‑intermediate levels, with Spanish at an intermediate level, and I thrive in multicultural environments across Italy and the Swiss Cantons.

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Language

Italian
Fluent
English
Advanced
French
Advanced
Spanish; Castilian
Intermediate

Work Experience

Sales Manager / Responsabile vendite at EuropeanCar.ch
March 31, 2025 - March 31, 2025
Managed long-term car rental sales for private clients declined by banks and expanded the customer portfolio.
Customer Service Representative at Hertz
June 30, 2024 - June 30, 2024
Handled customer relations, booking management, and issue resolution.
CSR Front Office at Hertz
June 30, 2024 - June 30, 2024
Customer facing role: welcoming clients, reservations and operational support.
Production Assistant at ADC Group
April 30, 2017 - April 30, 2017
Provided operational support and coordinated with the technical team.
Assistente di produzione at ADC Group
April 30, 2017 - April 30, 2017
Operational support and coordination with the technical team.
Executive Assistant at BBO Group
January 31, 2016 - January 31, 2016
Managed scheduling, correspondence and administrative duties.
Segretaria generale at BBO Group
January 31, 2016 - January 31, 2016
Managed scheduling, correspondence and administrative duties.

Education

Bachelor’s Degree in Communication Sciences at IULM University, Milan
January 1, 2012 - December 31, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Retail, Transportation & Logistics