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Hello! I'm Claude, an IT professional with over 4 years of experience in software development, IT support, and network administration. I've helped teams implement new features, improve APIs, and migrate infrastructure to cloud-based platforms, consistently driving higher user satisfaction and lower downtime. I enjoy working with cross-functional teams, documenting processes, and mentoring teammates to boost overall performance. I'm passionate about creating reliable systems and delightful user experiences. I thrive in fast-paced environments, continuously learning new technologies to deliver practical solutions for clients and stakeholders.…Hello! I'm Claude, an IT professional with over 4 years of experience in software development, IT support, and network administration. I've helped teams implement new features, improve APIs, and migrate infrastructure to cloud-based platforms, consistently driving higher user satisfaction and lower downtime. I enjoy working with cross-functional teams, documenting processes, and mentoring teammates to boost overall performance. I'm passionate about creating reliable systems and delightful user experiences. I thrive in fast-paced environments, continuously learning new technologies to deliver practical solutions for clients and stakeholders.

Claude Auno Recyubahiro

Web Developer, Front-End Developer, Back-End Developer, +1

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Hello! I'm Claude, an IT professional with over 4 years of experience in software development, IT support, and network administration. I've helped teams implement new features, improve APIs, and migrate infrastructure to cloud-based platforms, consistently driving higher user satisfaction and lower downtime. I enjoy working with cross-functional teams, documenting processes, and mentoring teammates to boost overall performance. I'm passionate about creating reliable systems and delightful user experiences. I thrive in fast-paced environments, continuously learning new technologies to deliver practical solutions for clients and stakeholders.…Hello! I'm Claude, an IT professional with over 4 years of experience in software development, IT support, and network administration. I've helped teams implement new features, improve APIs, and migrate infrastructure to cloud-based platforms, consistently driving higher user satisfaction and lower downtime. I enjoy working with cross-functional teams, documenting processes, and mentoring teammates to boost overall performance. I'm passionate about creating reliable systems and delightful user experiences. I thrive in fast-paced environments, continuously learning new technologies to deliver practical solutions for clients and stakeholders.

Available to hire

Hello! I’m Claude, an IT professional with over 4 years of experience in software development, IT support, and network administration. I’ve helped teams implement new features, improve APIs, and migrate infrastructure to cloud-based platforms, consistently driving higher user satisfaction and lower downtime. I enjoy working with cross-functional teams, documenting processes, and mentoring teammates to boost overall performance.

I’m passionate about creating reliable systems and delightful user experiences. I thrive in fast-paced environments, continuously learning new technologies to deliver practical solutions for clients and stakeholders.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

French

Intermediate

Kinyarwanda

Fluent

Work Experience

IT Support Engineer at DDIN Company Ltd.

November 1, 2019 - November 1, 2019

Monitoring and administration of Irembo API; implemented new features and enhancements to the Irembo API, increasing user satisfaction by 20%; collaborated with cross-functional teams to troubleshoot and resolve technical issues, reducing downtime by 15%; participated in stakeholder meetings to gather requirements for future API updates; developed user-friendly API documentation, reducing support tickets by 40%; trained new team members on API functionalities, boosting overall efficiency by 20%.

Software Developer & CX Support (End User) at SPENN

August 1, 2021 - August 1, 2021

Evaluated daily reports and databases for SPENN; screened and trained new employees; assisted online clients with issues; created onboarding systems for new clients and trained them to use the system; evaluated web pages before publishing; also supported daily tasks related to the Irembo.gov.rw digital payments ecosystem and partnered on creating accounts and assisting clients to access their system.

IT Network Administrator & CX Support (End-User) at Phonelink

May 1, 2022 - May 1, 2022

Designed and implemented network infrastructure for a large-scale corporate office, improving connectivity and efficiency; collaborated with cross-functional teams to troubleshoot and resolve network issues; configured and maintained routers, switches, and firewalls to ensure optimal network performance; led the migration of network systems to a cloud-based platform, reducing operational costs by 20%; developed and implemented network security protocols to protect sensitive data and prevent cyber attacks; managed TCP/IP configurations and implemented DNS and DHCP services to ensure efficient and reliable network services.