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I'm a customer success and project delivery professional with 4+ years of experience supporting global clients in fast-paced B2B environments. I build strong client relationships, drive data-driven insights, and deliver scalable solutions that improve retention and satisfaction. I'm seeking opportunities to help customers succeed through cross-functional collaboration, international project delivery, and thoughtful, user-centric design thinking. I thrive in diverse teams and in environments that challenge me to turn complex problems into clear, actionable plans.…I'm a customer success and project delivery professional with 4+ years of experience supporting global clients in fast-paced B2B environments. I build strong client relationships, drive data-driven insights, and deliver scalable solutions that improve retention and satisfaction. I'm seeking opportunities to help customers succeed through cross-functional collaboration, international project delivery, and thoughtful, user-centric design thinking. I thrive in diverse teams and in environments that challenge me to turn complex problems into clear, actionable plans.

Bo He

Project Manager, Brand Designer, Product Designer, +2

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I'm a customer success and project delivery professional with 4+ years of experience supporting global clients in fast-paced B2B environments. I build strong client relationships, drive data-driven insights, and deliver scalable solutions that improve retention and satisfaction. I'm seeking opportunities to help customers succeed through cross-functional collaboration, international project delivery, and thoughtful, user-centric design thinking. I thrive in diverse teams and in environments that challenge me to turn complex problems into clear, actionable plans.…I'm a customer success and project delivery professional with 4+ years of experience supporting global clients in fast-paced B2B environments. I build strong client relationships, drive data-driven insights, and deliver scalable solutions that improve retention and satisfaction. I'm seeking opportunities to help customers succeed through cross-functional collaboration, international project delivery, and thoughtful, user-centric design thinking. I thrive in diverse teams and in environments that challenge me to turn complex problems into clear, actionable plans.

Available to hire

I’m a customer success and project delivery professional with 4+ years of experience supporting global clients in fast-paced B2B environments. I build strong client relationships, drive data-driven insights, and deliver scalable solutions that improve retention and satisfaction.

I’m seeking opportunities to help customers succeed through cross-functional collaboration, international project delivery, and thoughtful, user-centric design thinking. I thrive in diverse teams and in environments that challenge me to turn complex problems into clear, actionable plans.

Skills

HubSpot

Experience Level

HubSpot

Expert

Language

Chinese

Fluent

English

Fluent

German

Advanced

Russian

Advanced

Work Experience

Business Support Coordinator at Tiens Europe GmbH

July 1, 2025 - October 30, 2025

Provided administrative and operational support across departments, streamlining internal communication between top management and team units for greater efficiency. Coordinated internal and external meetings, managed schedules, documented meeting minutes, and maintained organized records to support seamless operations. Assisted in planning and executing company events, conferences, and workshops, promoting cross-functional collaboration and engagement across the organization.

Team Lead - Client Delivery at Atheneum Partners GmbH

May 31, 2025 - May 31, 2025

Managed international client accounts and market research projects, aligning consulting services with client needs through a relationship-focused approach; supported major clients across Europe, Asia, and the U.S. Led cross-functional collaboration and stakeholder engagement, coordinating with global teams to execute high-impact, cross-border projects. Supervised and developed a team of 2–3 associates, surpassing team KPIs and revenue targets through targeted coaching, performance management, and proactive client outreach via calls, emails, and meetings.

Associate - Client Delivery at Atheneum Partners GmbH

May 31, 2022 - May 31, 2022

Sourced and engaged subject matter experts (SMEs) to address complex client challenges, directly supporting client acquisition, retention, and satisfaction. Led multi-channel outreach and expert recruitment efforts, identifying key industry professionals to meet clients’ unique knowledge and information needs. Consistently exceeded performance KPIs across the EMEA region, showcasing strong execution in a fast-paced, target-driven environment.

Project Assistant - Community Engagement at Sun Yat-sen University

April 30, 2019 - April 30, 2019

Supported a UNESCO World Heritage tourism project by managing stakeholder communication, digital outreach, and data analysis, enhancing project visibility and impact.

Project Assistant - Chinese Language & Culture Program at Beijing International Chinese College

June 30, 2017 - June 30, 2017

Led outreach and onboarding for a cultural initiative involving 100+ diplomats from 30+ embassies, managing logistics, multilingual program delivery, and cross-platform communications.