Hi there! I'm Alejandro Moros Sanchez, a bilingual Customer Success Specialist with over four years of experience supporting EN/ES-speaking clients for international teams, including 2K Games and Securitas Direct. I thrive on turning complex billing and technical challenges into smooth, user-friendly solutions, and I love collaborating across departments to boost customer satisfaction and retention. In my current role at 2K Games in Madrid, I deliver responsive billing and technical support, manage 60+ daily calls, and continuously improve our knowledge base and ticketing processes using Zendesk, HubSpot, and Salesforce basics. I'm passionate about data-informed improvements and CX metrics (CSAT, FCR), and I enjoy turning feedback into tangible optimizations. Previously, I promoted energy services at Iberdrola, generating leads and guiding potential clients at the point of sale.…Hi there! I'm Alejandro Moros Sanchez, a bilingual Customer Success Specialist with over four years of experience supporting EN/ES-speaking clients for international teams, including 2K Games and Securitas Direct. I thrive on turning complex billing and technical challenges into smooth, user-friendly solutions, and I love collaborating across departments to boost customer satisfaction and retention. In my current role at 2K Games in Madrid, I deliver responsive billing and technical support, manage 60+ daily calls, and continuously improve our knowledge base and ticketing processes using Zendesk, HubSpot, and Salesforce basics. I'm passionate about data-informed improvements and CX metrics (CSAT, FCR), and I enjoy turning feedback into tangible optimizations. Previously, I promoted energy services at Iberdrola, generating leads and guiding potential clients at the point of sale.WWWW…