Hi, I'm Hamza Ismail, a Customer Service Specialist with 3+ years of professional experience and a background in Medicine and Technology. I am fluent in English, Punjabi, and Urdu. I specialize in dispute resolution, effective communication, and handling challenging conversations with calm and empathy. I have worked as a Medical Interpreter and as a Customer Support Specialist at IBEX for Walmart, where I learned to adapt my communication to dialects and maintain professionalism under pressure. I am eager to grow in roles that blend language, healthcare, and technology.

Hamza Ismail

Hi, I'm Hamza Ismail, a Customer Service Specialist with 3+ years of professional experience and a background in Medicine and Technology. I am fluent in English, Punjabi, and Urdu. I specialize in dispute resolution, effective communication, and handling challenging conversations with calm and empathy. I have worked as a Medical Interpreter and as a Customer Support Specialist at IBEX for Walmart, where I learned to adapt my communication to dialects and maintain professionalism under pressure. I am eager to grow in roles that blend language, healthcare, and technology.

Available to hire

Hi, I’m Hamza Ismail, a Customer Service Specialist with 3+ years of professional experience and a background in Medicine and Technology. I am fluent in English, Punjabi, and Urdu. I specialize in dispute resolution, effective communication, and handling challenging conversations with calm and empathy.

I have worked as a Medical Interpreter and as a Customer Support Specialist at IBEX for Walmart, where I learned to adapt my communication to dialects and maintain professionalism under pressure. I am eager to grow in roles that blend language, healthcare, and technology.

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Experience Level

Intermediate
Intermediate

Language

English
Fluent
Panjabi, Punjabi
Advanced
Urdu
Advanced

Work Experience

Add your work experience history here.

Education

BS in Computer Science at University of Lahore
January 1, 2022 - October 30, 2025

Qualifications

HIPAA Compliance Certification
January 11, 2030 - October 30, 2025

Industry Experience

Healthcare, Professional Services, Software & Internet, Education