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Hi, I’m Ina Galan—a resourceful and detail-driven remote support specialist with 5+ years of experience in ecommerce, travel, and social media. I’m known for delivering exceptional customer service, resolving client concerns quickly, and creating smooth, efficient workflows. I’m skilled in CRM tools (Odoo, Shopify), content creation, and admin support, with a track record of boosting engagement and streamlining operations. I’m passionate about helping businesses grow through clarity, care, and consistency. In my recent roles I’ve managed social media calendars, produced promotional visuals, and handled end-to-end client travel support by entering complex itineraries into CRM systems and coordinating with trusted vendors to reduce delays and improve outcomes.…Hi, I’m Ina Galan—a resourceful and detail-driven remote support specialist with 5+ years of experience in ecommerce, travel, and social media. I’m known for delivering exceptional customer service, resolving client concerns quickly, and creating smooth, efficient workflows. I’m skilled in CRM tools (Odoo, Shopify), content creation, and admin support, with a track record of boosting engagement and streamlining operations. I’m passionate about helping businesses grow through clarity, care, and consistency. In my recent roles I’ve managed social media calendars, produced promotional visuals, and handled end-to-end client travel support by entering complex itineraries into CRM systems and coordinating with trusted vendors to reduce delays and improve outcomes.

Ina Galan

Social Media Manager, Content Creator, Content Designer, +2

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Hi, I’m Ina Galan—a resourceful and detail-driven remote support specialist with 5+ years of experience in ecommerce, travel, and social media. I’m known for delivering exceptional customer service, resolving client concerns quickly, and creating smooth, efficient workflows. I’m skilled in CRM tools (Odoo, Shopify), content creation, and admin support, with a track record of boosting engagement and streamlining operations. I’m passionate about helping businesses grow through clarity, care, and consistency. In my recent roles I’ve managed social media calendars, produced promotional visuals, and handled end-to-end client travel support by entering complex itineraries into CRM systems and coordinating with trusted vendors to reduce delays and improve outcomes.…Hi, I’m Ina Galan—a resourceful and detail-driven remote support specialist with 5+ years of experience in ecommerce, travel, and social media. I’m known for delivering exceptional customer service, resolving client concerns quickly, and creating smooth, efficient workflows. I’m skilled in CRM tools (Odoo, Shopify), content creation, and admin support, with a track record of boosting engagement and streamlining operations. I’m passionate about helping businesses grow through clarity, care, and consistency. In my recent roles I’ve managed social media calendars, produced promotional visuals, and handled end-to-end client travel support by entering complex itineraries into CRM systems and coordinating with trusted vendors to reduce delays and improve outcomes.

Available to hire

Hi, I’m Ina Galan—a resourceful and detail-driven remote support specialist with 5+ years of experience in ecommerce, travel, and social media. I’m known for delivering exceptional customer service, resolving client concerns quickly, and creating smooth, efficient workflows. I’m skilled in CRM tools (Odoo, Shopify), content creation, and admin support, with a track record of boosting engagement and streamlining operations.

I’m passionate about helping businesses grow through clarity, care, and consistency. In my recent roles I’ve managed social media calendars, produced promotional visuals, and handled end-to-end client travel support by entering complex itineraries into CRM systems and coordinating with trusted vendors to reduce delays and improve outcomes.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Social Media Manager at Iahon Cafe

June 2, 2019 - June 2, 2019

Managed social media presence and online selling; created digital assets; handled customer inquiries via email, phone, and chat; coordinated with suppliers; integrated itineraries into CRM; supported end-to-end client travel.

Social Media Manager at Shop and Grab Retail Associate & Online Seller (WNS)

June 2, 2022 - June 2, 2022

Oversaw social media content and engagement; managed online orders, inventory, and customer interactions; tracked performance analytics; supported end-to-end client travel arrangements.

Battery Specialist at Thrift-It Shoppe / Luntian

December 31, 2013 - December 31, 2013

Provided battery product knowledge, assisted customers, and handled inventory and stocking.

Cafe Operations Manager / Claims Manager (Customer Service) at Café Operations / Unspecified Context

August 2, 2021 - August 2, 2021

Managed café operations including hiring, payroll, inventory, scheduling and customer service; led point-of-sale transactions; designed and published digital marketing content; handled CRM data entry and client troubleshooting; investigated fault assessments and insured claims; coordinated vehicle repairs and refunds.

Social Media Manager at Self-employed / Freelance

September 2, 2024 - October 30, 2025

Created and maintained weekly content calendars across Instagram and Facebook; increased engagement by 40%; designed promotional videos and visuals using Canva; entered complex itineraries into CRM for travel support.