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Hello! I'm a results-driven Sales & Customer Service Specialist with 8+ years of experience driving customer acquisition, retention, and satisfaction in both B2B and B2C settings. I excel at managing client accounts, delivering technical solution sales, and providing high-quality post-sales support. I thrive on collaborating with cross-functional teams, using CRM systems to manage pipelines, and consistently exceeding SLA and KPI targets. My customer-first approach focuses on tailored, value-based solutions that foster loyalty and long-term revenue growth.…Hello! I'm a results-driven Sales & Customer Service Specialist with 8+ years of experience driving customer acquisition, retention, and satisfaction in both B2B and B2C settings. I excel at managing client accounts, delivering technical solution sales, and providing high-quality post-sales support. I thrive on collaborating with cross-functional teams, using CRM systems to manage pipelines, and consistently exceeding SLA and KPI targets. My customer-first approach focuses on tailored, value-based solutions that foster loyalty and long-term revenue growth.

Aishwarya Savardekar

Designer, Brand Designer, Illustrator, +2

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Hello! I'm a results-driven Sales & Customer Service Specialist with 8+ years of experience driving customer acquisition, retention, and satisfaction in both B2B and B2C settings. I excel at managing client accounts, delivering technical solution sales, and providing high-quality post-sales support. I thrive on collaborating with cross-functional teams, using CRM systems to manage pipelines, and consistently exceeding SLA and KPI targets. My customer-first approach focuses on tailored, value-based solutions that foster loyalty and long-term revenue growth.…Hello! I'm a results-driven Sales & Customer Service Specialist with 8+ years of experience driving customer acquisition, retention, and satisfaction in both B2B and B2C settings. I excel at managing client accounts, delivering technical solution sales, and providing high-quality post-sales support. I thrive on collaborating with cross-functional teams, using CRM systems to manage pipelines, and consistently exceeding SLA and KPI targets. My customer-first approach focuses on tailored, value-based solutions that foster loyalty and long-term revenue growth.

Available to hire

Hello! I’m a results-driven Sales & Customer Service Specialist with 8+ years of experience driving customer acquisition, retention, and satisfaction in both B2B and B2C settings. I excel at managing client accounts, delivering technical solution sales, and providing high-quality post-sales support.

I thrive on collaborating with cross-functional teams, using CRM systems to manage pipelines, and consistently exceeding SLA and KPI targets. My customer-first approach focuses on tailored, value-based solutions that foster loyalty and long-term revenue growth.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

French

Beginner

Marathi (Marāṭhī)

Fluent

Hindi

Advanced

Work Experience

Customer Service Representative (Remote) at NTT DATA

March 1, 2025 - October 31, 2025

Contacted former and existing customers to assess needs and present tailored solutions, including cellular service plans, device and home internet packages. Re-engaged lapsed customers, increasing retention and driving recurring revenue. Effectively promoted products and services, achieving conversion targets consistently. Maintained detailed CRM records of customer interactions, purchases and follow-ups. Utilized objection-handling and negotiation skills to overcome resistance and secure reactivations. Delivered exceptional customer experiences while meeting or exceeding call and sales KPIs.

Associate Customer Support (Remote) at Tech Mahindra

October 1, 2024 - October 1, 2024

Resolved complex telecom-related issues, improving customer satisfaction. Managed billing disputes with a focus on accuracy and timely resolution. Collaborated with internal teams to optimize support processes. Implemented proactive measures to minimize recurring billing discrepancies.

Customer Service Senior Partner Specialist (Remote) at TTEC

March 1, 2024 - March 1, 2024

Provided end-to-end support to travel partners, promptly handling and resolving inquiries, complaints, and operational challenges to ensure seamless service delivery. Mentored and coached junior team members, fostering skill development and improving overall team performance. Collaborated with cross-functional teams to optimize processes, enhance client satisfaction, and meet SLA targets. Contributed to knowledge sharing and best practices, supporting continuous improvement in client service operations. Facilitated partner communications to enhance collaboration and satisfaction. Managed triage calls and resolved complex cases efficiently. Conducted thorough investigations to ensure effective issue resolution.

Customer Service Support Agent (On-site and Remote) at IO Solutions

February 1, 2021 - February 1, 2021

Sold cellular plans and value-added services to customers, consistently meeting and exceeding sales targets in a high-pressure, fast-paced environment. Identified customer needs and recommended tailored solutions, driving customer satisfaction and retention. Managed end-to-end sales processes, including prospecting, onboarding, and post-sale support. Maintained accurate records in CRM systems, tracked performance metrics, and reported on sales results to management.

Regional Sales Manager (On-site) at Asian Paints Ltd

September 1, 2019 - September 1, 2019

Led a 50-member consultant team, generating CAD 1.42M in annual revenue. Designed and implemented strategic sales programs, achieving annual targets within four months. Negotiated with vendors to ensure timely delivery and optimized operational costs. Earlier roles within the tenure included Designer Associate and Colour Consultant, delivering tailored quotes, enhancing in-store engagement, and driving product uptake.