Remote role providing testing of new pilots, training new joiners, developing and maintaining technical documentation for Office 365 applications and related IT infrastructure; performed tasks across multiple environments and supported Office 365, Windows, SCCM, PowerShell.

System Engineer at Infosys

August 1, 2021 - August 1, 2021

Acted as 2nd line support for infrastructure, handling application lifecycle using tools such as Corporate System Management Portal, Microsoft Exchange, Jira, and Confluence; created knowledge base articles and contributed to IT projects.

O365 Specialist at Stefanini

January 1, 2019 - January 1, 2019

Provided second-level support for Office 365 and related tools; created user accounts and managed onboarding/offboarding; documented knowledge base articles; participated in IT projects.

Technical Support Analyst at Giacom

September 1, 2017 - September 1, 2017

Acted as primary technical contact, troubleshooting hardware, software and network issues; provided remote desk support, created and documented knowledge base articles; participated in continuous service improvement activities; supported onboarding and offboarding of employees.

Computer Technician at Freelancer

June 1, 2016 - June 1, 2016

Diagnosed, installed and configured over 500 desktop and laptop computers; worked with Windows, hardware components, RAM, audio boards; provided antivirus support and license deployment.

Customer Assistant / Duty Manager at William Hill

January 1, 2014 - January 1, 2014

Interacted with customers using in-depth knowledge of the range of products; maintained a stable work environment through effective merchandising and managed the premises' finances.

Sports Reporter and Journalist at Televiziunea Romana (TVR)

May 1, 2013 - May 1, 2013

Produced sports content by gathering information on events; performed live reporting and contributed to sports news; created broadcast material including sports reports.