Analyzed customer behavior patterns using CRM and analytics tools (Salesforce, Intercom) to identify potential mis-use and flag anomalies. Collaborated with cross-functional teams to implement preventive measures and reduce incidents by 15%. Maintained detailed case documentation, ensuring transparent audit trails for compliance reviews.

Customer Success & Compliance Operations Specialist at Ehutmia Solutions Pvt. Ltd.

January 1, 2023 - January 1, 2023

Managed end-to-end customer onboarding processes, leading implementation calls and configuring customer environments while proactively identifying and resolving technical roadblocks to ensure timely go-live. Investigated and resolved non-compliant customer use cases during onboarding, ensuring adherence to platform policies and data privacy standards.

Customer Service Associate at Teleperformance India Pvt. Ltd.

April 1, 2021 - April 1, 2021

Supported 30+ hard-of-hearing US customers daily, facilitating smooth communication with the rest of the world. Developed long-term client relationships, driving repeat engagement and customer loyalty.