Safira Rizky Amanda G P

English Tutor and Curriculum Development at Tentastic

Designed, implemented, and evaluated an 8-week B2 to C1 business fluency learning pathway for a cohort of 20-30 students, including weekly progress assessments, achieving a 78% C1 attainment rate and 93% overall student satisfaction.

Desk Control at ODRL Logistics - Tokopedia Care

Handled, managed, and analyzed approximately 1,000 e-commerce complaint tickets daily; consistently achieving a 90% KPI for rapid handling time and full issue resolution. Monitored customer service performance against key metrics to inform strategic decision-making and enhance service quality.

Web Administrator at Linguistics Master's Program, Faculty of Cultural Sciences, Universitas Gadjah Mada (UGM)

Managed and maintained the program’s online presence, including authoring two articles per month on linguistic research and educational programs for the UGM Linguistics website, contributing to a 78% increase in prospective student applications in 2024.

Administrative Staff at Linguistics Master's Program, Faculty of Cultural Sciences, UGM

Coordinated and executed comprehensive student data management, including registration, study plans (KRS), academic transcripts, and graduation records, ensuring high levels of data accuracy and organizational integrity. Coordinated nine major academic and professional development events (three student seminars, four linguistics forums, and two inter-university exchanges/field research trips) with a 97% overall participation rate.