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Hi, I'm Kenza Zahrane, a multilingual administrative and customer service professional with over a decade of experience in billing, office coordination, and client support across international environments. I'm fluent in Arabic, English, and French, and I'm currently learning German at a B1 level. I'm passionate about delivering accurate information, smooth operations, and exceptional service, and I enjoy collaborating with teams to solve problems. I took a career break in 2021 to relocate to Switzerland and raise my two children. This experience strengthened my adaptability, organization, and resilience, and I'm excited to rejoin the workforce and contribute to a dynamic, team-oriented environment.…Hi, I'm Kenza Zahrane, a multilingual administrative and customer service professional with over a decade of experience in billing, office coordination, and client support across international environments. I'm fluent in Arabic, English, and French, and I'm currently learning German at a B1 level. I'm passionate about delivering accurate information, smooth operations, and exceptional service, and I enjoy collaborating with teams to solve problems. I took a career break in 2021 to relocate to Switzerland and raise my two children. This experience strengthened my adaptability, organization, and resilience, and I'm excited to rejoin the workforce and contribute to a dynamic, team-oriented environment.

Kenza Zahrane

Project Manager, Studio Manager, Production Coordinator, +2

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Hi, I'm Kenza Zahrane, a multilingual administrative and customer service professional with over a decade of experience in billing, office coordination, and client support across international environments. I'm fluent in Arabic, English, and French, and I'm currently learning German at a B1 level. I'm passionate about delivering accurate information, smooth operations, and exceptional service, and I enjoy collaborating with teams to solve problems. I took a career break in 2021 to relocate to Switzerland and raise my two children. This experience strengthened my adaptability, organization, and resilience, and I'm excited to rejoin the workforce and contribute to a dynamic, team-oriented environment.…Hi, I'm Kenza Zahrane, a multilingual administrative and customer service professional with over a decade of experience in billing, office coordination, and client support across international environments. I'm fluent in Arabic, English, and French, and I'm currently learning German at a B1 level. I'm passionate about delivering accurate information, smooth operations, and exceptional service, and I enjoy collaborating with teams to solve problems. I took a career break in 2021 to relocate to Switzerland and raise my two children. This experience strengthened my adaptability, organization, and resilience, and I'm excited to rejoin the workforce and contribute to a dynamic, team-oriented environment.

Available to hire

Hi, I’m Kenza Zahrane, a multilingual administrative and customer service professional with over a decade of experience in billing, office coordination, and client support across international environments. I’m fluent in Arabic, English, and French, and I’m currently learning German at a B1 level. I’m passionate about delivering accurate information, smooth operations, and exceptional service, and I enjoy collaborating with teams to solve problems.

I took a career break in 2021 to relocate to Switzerland and raise my two children. This experience strengthened my adaptability, organization, and resilience, and I’m excited to rejoin the workforce and contribute to a dynamic, team-oriented environment.

Skills

CRM

Experience Level

CRM

Expert

Language

English

Fluent

Arabic

Fluent

French

Fluent

German

Intermediate

Work Experience

Career Break at Zurich, Switzerland

February 1, 2021 - October 31, 2025

Focused on international relocation and full-time parenting, developing strong organizational, problem-solving, and adaptability skills. Learning German.

Billing Customer Service Representative at UPS

February 1, 2021 - February 1, 2021

Handled customer inquiries and issues related to billing, payments, and account management. Explained billing processes and policies to customers. Reviewed and verified customer billing information, ensuring it is accurate and up to date. Prepared and sent out accurate invoices to customers based on services or products provided. Managed invoice timelines and ensuring customers receive invoices on time. Followed up on overdue or missed payments, sending reminders or collection notices. Investigated discrepancies or disputes on customer bills. Coordinated with other departments (e.g., finance, technical support) to resolve billing issues. Ensured customer satisfaction through problem resolution. Escalated complex issues to the appropriate department or manager. Updated and maintaining customer data in billing systems or CRM tools. Generated reports on account status, payment histories, or billing trends for internal use

Office Manager at Meditrade

September 1, 2012 - September 1, 2012

Managed budgeting process and monitored spendings. Scheduled meetings when needed. Coordinated teams and procedures to maintain productivity and ensure efficiency. Managed customs and excise import files on behalf of clients. Tracked and coordinated accounts payable. Invoice processing for the customers. Dealt with correspondence, complaints and queries via phone and email. Managed payroll. Established office and motor insurance policies. Developed a dashboard tracking the state of clients’ cases for senior management

Sales Representative at KidzWorld

December 1, 2012 - December 1, 2012

Market research, organized mailing campaigns, and advertised the company to potential clients. Maintained detailed records of customer interactions in the company’s CRM system for follow up. Contacted potential customers and built business relationships to increase sales. Collected payments. Invoice processing for the customers. Secured sales deals. Managed stock and inventory. Responded to escalated customer queries.