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I am a passionate professional who loves learning and turning ideas into practical solutions. My experience spans inside sales, customer service, and multilingual communication, helping teams deliver exceptional experiences and build lasting relationships. I thrive in cross-cultural settings and enjoy optimizing processes to boost collaboration and business outcomes. I’m eager to bring creativity, problem solving, and a proactive attitude to a dynamic team in Berlin.…I am a passionate professional who loves learning and turning ideas into practical solutions. My experience spans inside sales, customer service, and multilingual communication, helping teams deliver exceptional experiences and build lasting relationships. I thrive in cross-cultural settings and enjoy optimizing processes to boost collaboration and business outcomes. I’m eager to bring creativity, problem solving, and a proactive attitude to a dynamic team in Berlin.

Lorena Solara

Graphic Designer, Brand Designer, UI Designer, +2

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I am a passionate professional who loves learning and turning ideas into practical solutions. My experience spans inside sales, customer service, and multilingual communication, helping teams deliver exceptional experiences and build lasting relationships. I thrive in cross-cultural settings and enjoy optimizing processes to boost collaboration and business outcomes. I’m eager to bring creativity, problem solving, and a proactive attitude to a dynamic team in Berlin.…I am a passionate professional who loves learning and turning ideas into practical solutions. My experience spans inside sales, customer service, and multilingual communication, helping teams deliver exceptional experiences and build lasting relationships. I thrive in cross-cultural settings and enjoy optimizing processes to boost collaboration and business outcomes. I’m eager to bring creativity, problem solving, and a proactive attitude to a dynamic team in Berlin.

Available to hire

I am a passionate professional who loves learning and turning ideas into practical solutions. My experience spans inside sales, customer service, and multilingual communication, helping teams deliver exceptional experiences and build lasting relationships.

I thrive in cross-cultural settings and enjoy optimizing processes to boost collaboration and business outcomes. I’m eager to bring creativity, problem solving, and a proactive attitude to a dynamic team in Berlin.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Italian

Fluent

English

Fluent

French

Intermediate

Spanish; Castilian

Intermediate

German

Beginner

Work Experience

Inside Sales Representative at TSE Systems

May 1, 2022 - October 31, 2025

Processed and managed customer inquiries, orders, and database entries; researched leads and built long-lasting relationships; prepared offers for the company's products. Managed data in Excel, imported/exported files from HubSpot, and updated price lists. Enhanced internal information flow and CRM accuracy; tracked customer interactions, inquiries, and complaints; supported cross-regional communication between EMEA and APAC; delivered high-quality service across channels.

Customer Service Representative at Concentrix

April 1, 2022 - April 1, 2022

Provided bilingual Italian-English support for Facebook and Instagram users; resolved 95% of inquiries within designated timeframes; reduced escalation resolution time by 20% through effective collaboration; assisted customers in optimizing their platform presence and stayed updated on platform changes.

Store Manager / Sales Assistant at Camomilla Italia, Malpensa Airport

November 1, 2020 - November 1, 2020

Managed store operations, merchandising, and inventory control; developed and implemented marketing strategies to boost sales; provided exceptional customer service and handled sales transactions.

Claims Investigator at Sixt, Berlin

November 1, 2018 - November 1, 2018

Investigated vehicle damage claims in Italy and managed related customer inquiries; evaluated claims and communicated with stakeholders to ensure efficient resolution.

Customer Service at Tfour Heroes (Geox, Moleskine)

December 31, 2017 - December 31, 2017

Managed customer service operations and administrative tasks.

Administrative and Coordinator at Calzaturificio B & B

December 1, 2017 - December 1, 2017

Handled administrative duties, logistics, and client relations.

Billing Administrator at Arvato Financial Services

December 31, 2013 - December 31, 2013

Processed payments and managed customer queries for Google Ads; achieved monthly account reconciliation and ensured timely payment processing; resolved queries using ticketing systems and maintained accurate booking information.