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I am a Chemical Engineer with over 4 years of experience working across EMEA and global supply chains. I enjoy turning complex processes into smooth, well-documented workflows and collaborating with Sales, Planning, and Logistics to deliver results. I am curious, detail-oriented, and motivated to learn and grow my skill set. I bring a proactive mindset, strong communication, and a team-focused approach to help drive success.…I am a Chemical Engineer with over 4 years of experience working across EMEA and global supply chains. I enjoy turning complex processes into smooth, well-documented workflows and collaborating with Sales, Planning, and Logistics to deliver results. I am curious, detail-oriented, and motivated to learn and grow my skill set. I bring a proactive mindset, strong communication, and a team-focused approach to help drive success.

Esma Bursa Chem

QA Engineer, Project Manager, Product Designer, +2

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I am a Chemical Engineer with over 4 years of experience working across EMEA and global supply chains. I enjoy turning complex processes into smooth, well-documented workflows and collaborating with Sales, Planning, and Logistics to deliver results. I am curious, detail-oriented, and motivated to learn and grow my skill set. I bring a proactive mindset, strong communication, and a team-focused approach to help drive success.…I am a Chemical Engineer with over 4 years of experience working across EMEA and global supply chains. I enjoy turning complex processes into smooth, well-documented workflows and collaborating with Sales, Planning, and Logistics to deliver results. I am curious, detail-oriented, and motivated to learn and grow my skill set. I bring a proactive mindset, strong communication, and a team-focused approach to help drive success.

Available to hire

I am a Chemical Engineer with over 4 years of experience working across EMEA and global supply chains. I enjoy turning complex processes into smooth, well-documented workflows and collaborating with Sales, Planning, and Logistics to deliver results.

I am curious, detail-oriented, and motivated to learn and grow my skill set. I bring a proactive mindset, strong communication, and a team-focused approach to help drive success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

German

Intermediate

Work Experience

EMEA Customer Care Specialist at DSM-Firmenich Nutritional Product

June 1, 2025 - June 1, 2025

Provided end-to-end customer care for the EMEA Animal Nutrition & Health division, managing a portfolio of 200+ B2B customers across 15+ countries. Achieved 95%+ on-time delivery by efficiently managing orders in SAP, monitoring stock levels, and coordinating with logistics partners. Resolved 100% of customer complaints within agreed SLAs, boosting customer satisfaction and retention. Partnered with Sales, Planning, and Supply Chain teams to streamline processes, reducing lead times by up to 15%. Maintained accurate invoicing and documentation for €25M+ annual sales volume, ensuring full compliance with corporate and regulatory standards. Led international correspondence in English, supporting cross-border operations and fostering strong client relationships across the EMEA region.

Sales and Customer Service Specialist at Barentz Food & Chemical Company

March 1, 2024 - March 1, 2024

Increased sales by 20% in 3 months as Sales Specialist / Manager for Cargill Corporation. Managed a team of 1 Sales associate & 1 Supply Chain associate and exceeded sales goals for the quarter. Developed and implemented strategies to improve customer service and increase sales. Initiate/follow up sales, including price indications, offers, product and sales data, orders, forecasts, contracts, samples, complaints, delivery and projects. Managed relationships with external suppliers, traders, and customers, and internally with Supply Chain and QA.

Export Sales Specialist at Sweet Baby Plastic

November 1, 2022 - November 1, 2022

Manage import and export projects, reviewing documentation to identify potential risks and make recommendations for mitigation to upper management. Reviewing contracts to ensure that they are enforceable, reasonable and clearly stated. Negotiating with suppliers in other countries to ensure that terms are fair for all parties involved. Coordinating freight shipments from warehouses or factories to customers across international borders. Interpreting laws and regulations regarding international trade activities such as tariff, quotas and custom duties.

Quality Assurance Assistant Specialist at Vem Ilac Tic. Ve Anonim A.S

February 1, 2019 - February 1, 2019

Developed training protocols in alignment with company quality standards and ISO 9000 regulations. Built strong rapport with team members, management and clients to facilitate efficiency and productivity. Contributed to root cause analysis to determine core reasons for failures and errors. Evaluated function, performance and design compliance of every product against design standards and customer needs.