Hi, I’m Karim Zein. I’m a multilingual customer service and sales professional with over six years of experience across hospitality, telecommunications, real estate, and event management. I excel in client relations, sales coordination, and problem-solving in fast-paced international environments, and I’m dedicated to delivering outstanding customer experiences. I’m based in Granada, Spain, with residency and full work authorization across the country. I thrive in collaborating with diverse teams and adapting quickly to evolving needs, always aiming to exceed client expectations.

Karim Zein

Hi, I’m Karim Zein. I’m a multilingual customer service and sales professional with over six years of experience across hospitality, telecommunications, real estate, and event management. I excel in client relations, sales coordination, and problem-solving in fast-paced international environments, and I’m dedicated to delivering outstanding customer experiences. I’m based in Granada, Spain, with residency and full work authorization across the country. I thrive in collaborating with diverse teams and adapting quickly to evolving needs, always aiming to exceed client expectations.

Available to hire

Hi, I’m Karim Zein. I’m a multilingual customer service and sales professional with over six years of experience across hospitality, telecommunications, real estate, and event management. I excel in client relations, sales coordination, and problem-solving in fast-paced international environments, and I’m dedicated to delivering outstanding customer experiences.

I’m based in Granada, Spain, with residency and full work authorization across the country. I thrive in collaborating with diverse teams and adapting quickly to evolving needs, always aiming to exceed client expectations.

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Language

English
Fluent
Arabic
Fluent
Spanish; Castilian
Beginner

Work Experience

Customer Service Representative at Vodafone
March 1, 2025 - March 1, 2025
Provided bilingual technical and billing support in English and Arabic. Resolved over 50 customer issues daily, achieving a 95% satisfaction rating. Managed CRM systems and client databases with high accuracy and efficiency.
Front Desk Receptionist at Hilton Ramses Hotel
December 1, 2023 - December 1, 2023
Welcomed and assisted international guests at a high-volume 5-star hotel. Handled reservations, check-ins, concierge requests, and service coordination. Worked closely with housekeeping and tour departments to ensure seamless guest experiences.
Sales Assistant at DreamHome Real Estate
May 1, 2021 - May 1, 2021
Supported property sales and rentals for a portfolio of over 100 listings. Guided clients through property tours, offers, and contract steps. Built lasting relationships with international buyers and investors.
Customer Service & Sales Specialist at Orascom Development Egypt (El Gouna)
December 1, 2019 - December 1, 2019
Managed customer inquiries and sales operations for luxury real estate and hospitality projects. Collaborated with cross-functional teams to maintain client satisfaction and meet sales goals. Assisted in promotional events and handled follow-up communication with key clients.

Education

Bachelor of Computer Science at Ain Shams University
January 11, 2030 - October 31, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Real Estate & Construction, Telecommunications, Professional Services, Media & Entertainment