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I’m MD Rasel Rabbi, a results-driven leader with 8 years of progressive experience across customer service, recruitment coordination, and operations. I excel at building rapport with clients, driving customer satisfaction, and leading teams to exceed targets. I’m highly organized, with strong time management and the ability to coordinate across multiple projects and staff. I’m now seeking a challenging role at an ambitious company where I can apply my experience in client success, process development, and staff coaching to deliver measurable outcomes while continuing to grow professionally.…I’m MD Rasel Rabbi, a results-driven leader with 8 years of progressive experience across customer service, recruitment coordination, and operations. I excel at building rapport with clients, driving customer satisfaction, and leading teams to exceed targets. I’m highly organized, with strong time management and the ability to coordinate across multiple projects and staff. I’m now seeking a challenging role at an ambitious company where I can apply my experience in client success, process development, and staff coaching to deliver measurable outcomes while continuing to grow professionally.

MD RASEL RABBI

Project Manager, Content Producer, Executive Producer, +2

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I’m MD Rasel Rabbi, a results-driven leader with 8 years of progressive experience across customer service, recruitment coordination, and operations. I excel at building rapport with clients, driving customer satisfaction, and leading teams to exceed targets. I’m highly organized, with strong time management and the ability to coordinate across multiple projects and staff. I’m now seeking a challenging role at an ambitious company where I can apply my experience in client success, process development, and staff coaching to deliver measurable outcomes while continuing to grow professionally.…I’m MD Rasel Rabbi, a results-driven leader with 8 years of progressive experience across customer service, recruitment coordination, and operations. I excel at building rapport with clients, driving customer satisfaction, and leading teams to exceed targets. I’m highly organized, with strong time management and the ability to coordinate across multiple projects and staff. I’m now seeking a challenging role at an ambitious company where I can apply my experience in client success, process development, and staff coaching to deliver measurable outcomes while continuing to grow professionally.

Available to hire

I’m MD Rasel Rabbi, a results-driven leader with 8 years of progressive experience across customer service, recruitment coordination, and operations. I excel at building rapport with clients, driving customer satisfaction, and leading teams to exceed targets. I’m highly organized, with strong time management and the ability to coordinate across multiple projects and staff.

I’m now seeking a challenging role at an ambitious company where I can apply my experience in client success, process development, and staff coaching to deliver measurable outcomes while continuing to grow professionally.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Bengali

Fluent

French

Beginner

Hindi

Intermediate

Work Experience

Part-Time Roles during studies at SITEL; Hotel Colonial Inn; Wendy's; Tim Hortons; UNBSJ

May 1, 2016 - May 1, 2016

Customer Service roles including contact center work, hotel front desk, restaurant cashier, and mail room clerk while studying.

Customer Service Specialist TL at S&P Data Saint John

September 1, 2017 - September 1, 2017

Motivate sales team and foster positive work environment; follow up with leads and move through sales funnel to close.

Restaurant Manager at Wengaro Wendy’s Company (Wendy’s Canada)

September 1, 2020 - September 1, 2020

Overseeing daily business operations; recruitment coordination; handling customer complaints; gather feedback and liaise with recruitment for replacements or new hires.

In Charge of Customer Service (Remotely) at Phaewo & Hypergogo

September 1, 2022 - September 1, 2022

Experience working with U.S.-based clients; B2B & B2C; order processing via email, chat, and Microsoft programs; recruitment/outsourcing/staffing awareness.

Operations Team Leader at Genuity BPO

April 1, 2024 - April 1, 2024

Customer Experience (Call Centre). Sales & Lead Conversion across 5-6 projects; Admin tasks; Leave approvals; Payroll information; Management training; Recruitment Coordination; In charge of customer service (remotely).

Senior Virtual Assistant (Customer Service PM) at Best Health Sleep Center

September 1, 2025 - September 1, 2025

Client Success & Account Management; Recruitment Coordination; Develop Staff with Training and Coaching; Support Staff; Handle escalations; Provide answers and guidance to staff.