I am a results-driven sales enablement, knowledge management, and content development professional who thrives on turning data-driven insights into practical resources. I build scalable enablement programs, empower client-facing teams, and accelerate go-to-market efforts across global markets. With a customer-centric mindset, I lead cross-functional teams, foster a knowledge-sharing culture in financial services, and leverage AI and modern tools to streamline content management, improve client experiences, and boost revenue growth.

Agnieszka Kopczyńska

I am a results-driven sales enablement, knowledge management, and content development professional who thrives on turning data-driven insights into practical resources. I build scalable enablement programs, empower client-facing teams, and accelerate go-to-market efforts across global markets. With a customer-centric mindset, I lead cross-functional teams, foster a knowledge-sharing culture in financial services, and leverage AI and modern tools to streamline content management, improve client experiences, and boost revenue growth.

Available to hire

I am a results-driven sales enablement, knowledge management, and content development professional who thrives on turning data-driven insights into practical resources. I build scalable enablement programs, empower client-facing teams, and accelerate go-to-market efforts across global markets.

With a customer-centric mindset, I lead cross-functional teams, foster a knowledge-sharing culture in financial services, and leverage AI and modern tools to streamline content management, improve client experiences, and boost revenue growth.

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Experience Level

Language

English
Fluent
Spanish; Castilian
Beginner
Polish
Fluent

Work Experience

Associate Director in Demand Generation, Clients and Industries at EY Global Services
June 1, 2025 - October 31, 2025
Trusted partner to Global Insurance leadership, aligning knowledge content access for 40,000+ practitioners to drive revenue. Led offshore global team; designed enablement strategies to empower client-serving teams with knowledge, tools and resources to engage customers, accelerate GTM, and deliver results. Developed content, sales playbooks, and GTM resources; activated training programs and resources; used data-driven insights to tailor content; mentored a cross-border SE team. Engaged senior stakeholders to accelerate sales and GTM efforts across multiple service lines (Assurance, Consulting, Strategy & Transactions, Tax) in Americas, EMEIA, and APAC.
Associate Director in Sales Enablement, Markets at EY Global Services
May 31, 2025 - May 31, 2025
Sales Enablement Advisor for Insurance Leadership, leveraging data and knowledge infrastructure and analytics to inform strategic opportunities and provide readily available content and accelerators to increase seed-to-market and sales efficiency. Co-created GTM assets, knowledge consultations, and content management to enhance client engagement throughout the lifecycle.
Assistant Director in Global Knowledge Organization, Markets at EY Global Services
June 1, 2024 - June 1, 2024
Led knowledge, content and communications programs for Americas Financial Services Organization; provided end-to-end knowledge support for 40,000+ practitioners; built internal portals/sites; created articles and editorial content; promoted knowledge-sharing culture and collaboration; expanded solutions’ content portfolio across FS service lines.
Knowledge Manager and Business Operations Manager at IBM | Wroclaw
May 1, 2018 - May 1, 2018
Managed contracts and demand/supply processes; oversaw audit trails, renewals, and knowledge management through training, information capture, and a project knowledge base; facilitated internal communication and onboarding; built SMEs communities to capture notes and lessons; maintained a knowledge platform and editorial content.
Sales Enablement Advisor for Insurance Leadership at EY Global Services
May 31, 2025 - May 31, 2025
Empowered Insurance professionals with data, tools, and insights; co-created go-to-market assets, knowledge consultations, and content management to enhance client engagement; supported strategic solutions and GTM activation; Led SE initiatives for high-priority solutions and enabled access to firm-wide practitioners through portals and collaboration tools.
Assistant Director in Global Knowledge Organization, Markets at EY
June 30, 2024 - June 30, 2024
Led knowledge, content, and communications programs for Americas Financial Services Organization; ensured access to knowledge for 40,000+ practitioners; launched internal communities and sites; expanded content portfolio across FS sectors; contributed to sector strategy and raised domain visibility.
Knowledge Manager and Business Operations Manager at IBM | Wroclaw
May 31, 2018 - May 31, 2018
Managed front-end knowledge tool, contract and demand/supply processes, and knowledge management across ITSM; created SMEs community; ensured documentation accessibility; improved adoption and usage of knowledge tools.

Education

Executive MBA at University of Technology & Science | Central Connecticut State University
January 11, 2030 - May 1, 2024
Master’s Degree in European Integration – Business Administration and Management at University of Wroclaw
January 1, 2006 - January 1, 2008
Post-graduate studies in AI in business at Leon Kozminski Academy
January 1, 2025 - October 31, 2025
MS SharePoint+InfoPath at ALX
January 1, 2020 - December 31, 2020
Agile PM foundation at INPROGRESS
January 1, 2020 - October 31, 2025
ITIL Service Transition at PeopleCert
January 1, 2016 - October 31, 2025
Post-graduate AI in Business at Leon Kozminski Academy
January 1, 2025 - October 31, 2025
Executive MBA at University of Technology & Science | Central Connecticut State University
January 11, 2030 - May 1, 2024
Master’s Degree in European Integration – Business Administration and Management at University of Wroclaw
January 1, 2006 - December 31, 2008

Qualifications

Kontrola emocji z el. wykrywania kłamstwa w negocjacjach
January 11, 2030 - January 1, 2025
Leadership Development Program by EY Academy of Business
January 1, 2024 - October 31, 2025
Ascent - Women Leadership Program
January 1, 2024 - October 31, 2025
Teamwork – Effective Team Collaboration (EY Academy of Business)
January 1, 2023 - October 31, 2025
Managing Change (EY Academy of Business)
January 1, 2023 - October 31, 2025
Creative Problem Solving (EY Academy of Business)
January 1, 2023 - October 31, 2025
Transformative Leadership
January 1, 2021 - October 31, 2025
MS SharePoint+InfoPath
January 1, 2020 - December 31, 2020
Agile PM foundation
January 1, 2020 - October 31, 2025
ITIL Service Transition
January 1, 2016 - October 31, 2025
EY Badges: AI, Insurance Sector Badge, client centricity, ai engineering, design thinking
January 11, 2030 - October 31, 2025
ITIL Service Transition
January 1, 2016 - October 31, 2025
Leadership Development Program
January 1, 2024 - October 31, 2025
Ascent - Women Leadership Program
January 1, 2024 - October 31, 2025
Teamwork – Effective Team Collaboration (EY Academy of Business)
January 1, 2023 - October 31, 2025
Managing Change (EY Academy of Business)
January 1, 2023 - October 31, 2025
Creative Problem Solving (EY Academy of Business)
January 1, 2023 - October 31, 2025
Transformative Leadership
January 1, 2021 - October 31, 2025

Industry Experience

Financial Services, Professional Services, Software & Internet, Other