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I'm a dedicated Customer Service and Virtual Support Specialist with over seven years of experience in customer-facing roles across call centers, administrative support, and remote virtual assistance. I excel at handling inbound and outbound communication, scheduling, client relations, and issue resolution. I thrive in remote and night-shift environments and am committed to delivering professional, high-quality service. In my recent roles at Tatu City Call Center, Homepoint Investments, and Global Clients, I consistently achieved a 95% customer satisfaction rate, reduced repeat escalations by 20%, and trained new staff on service procedures and CRM usage. I bring strong organizational skills, attention to detail, and a proactive mindset to help Cloverleaf Care provide outstanding customer experiences.…I'm a dedicated Customer Service and Virtual Support Specialist with over seven years of experience in customer-facing roles across call centers, administrative support, and remote virtual assistance. I excel at handling inbound and outbound communication, scheduling, client relations, and issue resolution. I thrive in remote and night-shift environments and am committed to delivering professional, high-quality service. In my recent roles at Tatu City Call Center, Homepoint Investments, and Global Clients, I consistently achieved a 95% customer satisfaction rate, reduced repeat escalations by 20%, and trained new staff on service procedures and CRM usage. I bring strong organizational skills, attention to detail, and a proactive mindset to help Cloverleaf Care provide outstanding customer experiences.

Purity Wanjiku

Content Creator, Copywriter, Content Designer, +2

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I'm a dedicated Customer Service and Virtual Support Specialist with over seven years of experience in customer-facing roles across call centers, administrative support, and remote virtual assistance. I excel at handling inbound and outbound communication, scheduling, client relations, and issue resolution. I thrive in remote and night-shift environments and am committed to delivering professional, high-quality service. In my recent roles at Tatu City Call Center, Homepoint Investments, and Global Clients, I consistently achieved a 95% customer satisfaction rate, reduced repeat escalations by 20%, and trained new staff on service procedures and CRM usage. I bring strong organizational skills, attention to detail, and a proactive mindset to help Cloverleaf Care provide outstanding customer experiences.…I'm a dedicated Customer Service and Virtual Support Specialist with over seven years of experience in customer-facing roles across call centers, administrative support, and remote virtual assistance. I excel at handling inbound and outbound communication, scheduling, client relations, and issue resolution. I thrive in remote and night-shift environments and am committed to delivering professional, high-quality service. In my recent roles at Tatu City Call Center, Homepoint Investments, and Global Clients, I consistently achieved a 95% customer satisfaction rate, reduced repeat escalations by 20%, and trained new staff on service procedures and CRM usage. I bring strong organizational skills, attention to detail, and a proactive mindset to help Cloverleaf Care provide outstanding customer experiences.

Available to hire

I’m a dedicated Customer Service and Virtual Support Specialist with over seven years of experience in customer-facing roles across call centers, administrative support, and remote virtual assistance. I excel at handling inbound and outbound communication, scheduling, client relations, and issue resolution. I thrive in remote and night-shift environments and am committed to delivering professional, high-quality service.

In my recent roles at Tatu City Call Center, Homepoint Investments, and Global Clients, I consistently achieved a 95% customer satisfaction rate, reduced repeat escalations by 20%, and trained new staff on service procedures and CRM usage. I bring strong organizational skills, attention to detail, and a proactive mindset to help Cloverleaf Care provide outstanding customer experiences.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Swahili

Fluent

Work Experience

Customer Service Representative — Call Center at Tatu City

January 1, 2024 - January 1, 2024

Handled 60+ inbound and outbound calls daily, achieving a 95% customer satisfaction rate. Scheduled and coordinated service teams to meet client requirements. Resolved customer complaints with empathy and efficiency, reducing repeat escalations by 20%. Trained new staff on customer handling procedures and CRM usage.

Administrative & Customer Support Officer at Homepoint Investments

January 1, 2020 - January 1, 2020

Coordinated staff schedules and maintained accurate records for management. Managed customer billing inquiries and processed service requests. Prepared weekly performance reports and presented customer feedback insights. Supported HR tasks such as screening, onboarding, and employee documentation.

Virtual Assistant / Remote Customer Support at Global Clients (US & UK)

January 1, 2018 - January 1, 2018

Provided remote administrative and customer service support to international clients. Managed emails, scheduled appointments, and followed up with customers. Coordinated small teams across different time zones to ensure timely service delivery. Produced summary reports to track customer concerns and operational gaps.