Available to hire
Hello, I’m Cemile Sireliyeva. I’m a results-oriented professional with a strong background in customer relationship management, loyalty programs, and project delivery across construction and retail sectors. I excel at turning customer insights into actionable improvements, coordinating cross-functional teams, and delivering high-quality service that boosts satisfaction and loyalty.
I value collaborative problem-solving and strategic planning, and I enjoy building solid partnerships with managers and stakeholders to achieve organizational goals. I’m always eager to learn, adapt, and contribute to innovative projects and customer-centric initiatives.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Azerbaijani
Fluent
English
Advanced
Russian
Intermediate
Work Experience
Project Manager at Axion Group
December 1, 2021 - October 31, 2025Leading construction projects 'Copper Bar' and 'Lotfizadeh Technology Centre', coordinating cross-functional teams, budgets, schedules, and stakeholder communications to ensure timely delivery.
Customer Relationship Manager at Sinteks MMC
November 30, 2021 - November 30, 2021Improved customer relationships and satisfaction; identified information, products or services customers required; provided clear, accurate information; handled complaints; conducted customer satisfaction surveys; researched trends to identify actionable opportunities; collaborated with management on strategic planning; launched and maintained loyalty projects in Emporium.az and Kiton stores.
Customer Relationship Manager at Sinteks MMC
November 1, 2021 - November 1, 2021Improved customer relationships and delivered outstanding customer satisfaction. Identified customer information needs, provided clear and relevant information, asked open-ended questions, handled and monitored complaints, developed and implemented customer satisfaction surveys, and turned insights into actionable opportunities. Planned strategically with managers and launched loyalty projects at Emporium and Kiton stores.
Head of Customer Care Department Assistant at Sinteks MMC
April 30, 2014 - April 30, 2014Supervised loyalty and gift card programs; monitored service quality via e-store grids; managed customer complaints; maintained data records; prepared monthly reports from store data; coordinated with sales, marketing, law, and facility teams to improve customer service.
Head of Customer Care Department Assistant at Sinteks MMC
April 1, 2014 - April 1, 2014Supervised loyalty and gift card programs, prepared and delivered cards, observed and evaluated customer service standards, handled complaints, maintained accurate records, collected data for monthly reports, and collaborated with sales, marketing, and other departments to drive continuous improvement in customer service.
Customer Service Representative at Bakcell MMC
August 31, 2013 - August 31, 2013Sales/registration of numbers and services at POS; maintained product knowledge; delivered high-standard service; handled complaints; prepared daily subscriber requests and cash reports; managed POS materials and stock.
Customer Service Representative at Bakcell MMC
August 1, 2013 - August 1, 2013Sales/Registration of numbers and services at point of sale; maintained product knowledge; ensured high standards of sales and service; processed customer complaints and requests; prepared daily reports; monitored POS materials and stock;
Bank Teller at Kapital Bank
August 31, 2009 - August 31, 2009Managed customer service operations, including loan processing and payments; organized financial transactions for individuals.
Bank Teller at Kapital Bank
August 1, 2009 - August 1, 2009Managed operations with individual customers in customer service and supported loan assignments.
Bank Teller at AzeriGaz Bank
September 30, 2008 - September 30, 2008Provided customer service for individuals and corporations; organized plastic card system operations; prepared financial reports; managed payments and transfers.
Bank Teller at AzeriGaz Bank
September 1, 2008 - September 1, 2008Organized finance transfers and back-office tasks for plastic card system; prepared financial reports and supported loan assignments.
Education
MSc Marketing at Liverpool University
January 1, 2016 - October 31, 2025MBA, International Business at Azerbaijan State Economic University
January 1, 2009 - December 31, 2011Bachelor’s degree, Finance and Credit at Azerbaijan State Economic University
January 1, 2005 - December 31, 2009MBA, International Business at Azerbaijan State Economic University
January 1, 2009 - January 1, 2011Bachelor’s degree, Finance and Credit at Azerbaijan State Economic University
January 1, 2005 - January 1, 2009MSc Marketing at Liverpool University
January 1, 2016 - January 1, 2017Management of Fashion and Luxury Companies at Universita Bocconi
April 1, 2020 - May 1, 2020Marketing Mix Implementation Specialization, Brand and Product Management at IE Business School
April 1, 2021 - May 1, 2021Curator of educational projects at Educational Russian Project
October 1, 2021 - November 1, 2021Customer Service Fundamentals at IBM Knowledge Accelerators
October 1, 2021 - November 1, 2021Qualifications
Curator of educational projects
October 1, 2021 - November 30, 2021IBM Knowledge Accelerators – Customer Service Fundamentals
October 1, 2021 - November 30, 2021IE Business School – Marketing Mix Implementation Specialization, Brand and Product Management
April 1, 2021 - May 31, 2021Universita Bocconi – Management of Fashion and Luxury Companies
April 1, 2020 - May 31, 2020Customer Service Fundamentals
October 1, 2021 - November 1, 2021Curator of educational projects
October 1, 2021 - November 1, 2021Industry Experience
Real Estate & Construction, Professional Services, Retail, Manufacturing, Financial Services, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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