Available to hire
I am a motivated and empathetic professional with experience in customer service and international trade. I thrive in multicultural teams and excel at clear communication and problem-solving.
Based in Brescia, Italy, I am open to relocation for international opportunities and eager to apply my interpersonal and technical support skills in roles such as customer service or remote assistance.
Experience Level
Language
Italian
Intermediate
English
Fluent
Spanish; Castilian
Intermediate
Portuguese
Fluent
Work Experience
Customer Relations Assistant at Commercial Sector (Brazil)
January 1, 2024 - January 1, 2024Direct communication with clients and representatives. Order management, document organization, and post-sales assistance. Developed interpersonal and problem-solving skills.
Junior Foreign Trade Analyst at Brasceras S.A.
August 31, 2025 - August 31, 2025Managed export documentation and ensured accurate shipping processes. Communicated directly with international clients and partners, resolving logistical and operational issues under pressure. Improved customer satisfaction by ensuring clear communication and on-time deliveries.
Supply Assistant at Brasceras S.A.
December 31, 2023 - December 31, 2023Supported purchasing processes, from supplier quotation to order tracking. Negotiated with vendors and monitored product quality and delivery timelines. Contributed to efficiency improvements within the supply department.
Administrative Assistant at Siol Alimentos Ltda
February 28, 2023 - February 28, 2023Provided front-office and administrative support, including document organization and cash handling. Assisted customers and internal teams with clear, empathetic communication. Coordinated meetings and prepared reports for management.
Apprentice at Siol Alimentos Ltda
April 1, 2021 - April 1, 2021Learned administrative routines, documentation management, and basic accounting operations.
Education
University studies in Business and Economics at University of Brescia
January 1, 2025 - October 31, 2025High School Diploma at Brazil
January 11, 2030 - January 1, 2020Bachelor’s Degree in Business and Economics at Università degli Studi di Brescia
January 1, 2025 - October 31, 2025Bachelor’s Degree in Business Administration at Universidade Presbiteriana Mackenzie
January 1, 2020 - January 1, 2023Qualifications
Industry Experience
Transportation & Logistics, Wholesale & Distribution, Professional Services, Retail
Experience Level
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