Nesreen Khalaf

Medical Aesthetician/Laser Technician at Ancaster Laser Medispa

Provided hair removal, tattoo removal, acne treatments, Hydrafacials, facials, skin tightening, microneedling, IPL, RF body contouring, and ablative/non-ablative treatments; conducted client consultations to tailor treatment plans; cross-sold treatments and products; performed administrative tasks and managed client scheduling; educated clients on pre- and post-care to optimize results.

MEDICAL AESTHETICIAN/ LASER TECHNICIAN at Ancaster Laser Medispa - Hamilton

Provided services including hair removal, tattoo removal, acne treatments, Hydrafacials, facials, microdermabrasion, microneedling, IPL, RF body contouring, and ablative and non-ablative treatments; cross-sold treatments and products while forming long-term relationships with clientele; performed administrative tasks and office duties such as responding to emails, scheduling clients, and answering phone calls; catered to client's individual needs by performing consultations to assess current skin conditions and creating a unique treatment plan; developed in-depth knowledge on skin care lines (ZO Health, Vivier, Neocutis, and Eltraderm); educated clients on pre and post-care regimes to obtain maximum results.

Medical Aesthetics Instructor at International Beauty Institute

Delivered theory and practical instruction for medical aesthetics courses; administered course curriculum; provided administrative support to management and admissions; educated students on cosmetic databases (INCI) and documentation management; created individualized lesson plans; closed sales for additional courses and products; taught courses including chemical peels, microdermabrasion, skincare, laser and light therapies, body contouring, microneedling, and hydradermabrasion.

MEDICAL AESTHETICS INSTRUCTOR at International Beauty Institute - Hamilton

Administered assigned course curriculum and delivered quality instruction in theory and practical formats; provided administrative support with management and admissions; educated students on cosmetic databases such as INCI and documentation management; created detailed, customized lesson plans; contributed to sales by closing enrollments for additional courses and products; taught medical aesthetics topics including chemical peels, microdermabrasion, skincare, laser and light therapies, body contouring, microneedling, and hydradermabrasion.

Sales Associate at Sherwin-Williams Paints

Identified customer needs and delivered personalized color consulting and product recommendations; handled phone inquiries and managed communications between customers and team; built strong customer relationships through attentive service and product knowledge.

SALES ASSOCIATE at Sherwin-Williams Paints - Waterloo

Identified and analyzed customer's needs to execute a personable and rewarding plan unique to each customer; answered and made phone calls, relayed important messages, and served as a general liaison between customers and other team members, including management; experience with colour consulting, product knowledge and recommendations.

Supervisor at Laurier Bookstore

Oversaw daily operations, managed staff, and ensured customer satisfaction; controlled inventory and stock placement; handled cash deposits and resolved discrepancies; mentored new team members and provided training for POS operations, customer service, inventory, and order processing.

SUPERVISOR at Laurier Bookstore - Waterloo

Responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction; managed inventory by maintaining stock levels and ensuring proper product placement; counted and deposited cash from the POS at the end of every shift and adjusted any discrepancies; mentored new team members and provided proper training for POS operations, customer service, inventory, and order processing.

Paint Desk Associate at The Home Depot

Assisted customers with product knowledge and service; collaborated with multiple departments to ensure a positive customer experience; demonstrated product knowledge and upheld company standards; completed fire watch and safety training.