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I am a highly organized and analytical professional with proven experience in collections, customer account management, and credit risk analysis. I liaise with business clients to collect outstanding receivables, resolve complex inquiries, and ensure efficient account reconciliation. I collaborate across business units to improve financial operations, credit risk assessment and recommendations; I excel at Excel (VLOOKUPs, Pivot Tables) and supplier portals that support accurate account reconciliation, compliance with company guidelines, and positive client relationships.…I am a highly organized and analytical professional with proven experience in collections, customer account management, and credit risk analysis. I liaise with business clients to collect outstanding receivables, resolve complex inquiries, and ensure efficient account reconciliation. I collaborate across business units to improve financial operations, credit risk assessment and recommendations; I excel at Excel (VLOOKUPs, Pivot Tables) and supplier portals that support accurate account reconciliation, compliance with company guidelines, and positive client relationships.

Jastinder Kaur

Project Manager, Designer, Content Producer, +2

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I am a highly organized and analytical professional with proven experience in collections, customer account management, and credit risk analysis. I liaise with business clients to collect outstanding receivables, resolve complex inquiries, and ensure efficient account reconciliation. I collaborate across business units to improve financial operations, credit risk assessment and recommendations; I excel at Excel (VLOOKUPs, Pivot Tables) and supplier portals that support accurate account reconciliation, compliance with company guidelines, and positive client relationships.…I am a highly organized and analytical professional with proven experience in collections, customer account management, and credit risk analysis. I liaise with business clients to collect outstanding receivables, resolve complex inquiries, and ensure efficient account reconciliation. I collaborate across business units to improve financial operations, credit risk assessment and recommendations; I excel at Excel (VLOOKUPs, Pivot Tables) and supplier portals that support accurate account reconciliation, compliance with company guidelines, and positive client relationships.

Available to hire

I am a highly organized and analytical professional with proven experience in collections, customer account management, and credit risk analysis. I liaise with business clients to collect outstanding receivables, resolve complex inquiries, and ensure efficient account reconciliation.

I collaborate across business units to improve financial operations, credit risk assessment and recommendations; I excel at Excel (VLOOKUPs, Pivot Tables) and supplier portals that support accurate account reconciliation, compliance with company guidelines, and positive client relationships.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

French

Intermediate

Work Experience

Customer Support Representative at RBC

December 1, 2024 - December 1, 2024

Liaised with business and retail clients to resolve account-related issues, ensuring timely and accurate case handling. Collaborated with multiple internal departments to investigate and resolve outstanding account and payment concerns. Maintained accurate and compliant documentation in Salesforce CRM while adhering to corporate privacy and data standards. Managed a high-volume account portfolio, prioritizing cases efficiently and meeting service timelines. Supported onboarding of new staff through peer training and process guidance, contributing to overall department performance.

Computer Technician at CNB Computers

March 1, 2022 - March 1, 2022

Reviewed and released product orders while ensuring adherence to company quality and compliance guidelines. Collaborated with internal teams to resolve discrepancies in service or billing orders. Assisted with reporting and data review to identify potential risks or customer issues. Contributed to documentation and training materials for new technicians, ensuring consistent standards and procedures.

Project Coordinator at Scope Telecom

December 1, 2017 - December 1, 2017

Scheduled client appointments and coordinated technical service delivery. Managed documentation and updates for multiple ongoing projects. Communicated regularly with clients and internal teams regarding service timelines.