Available to hire
I’m Holly L H Stone, a customer-focused support professional with extensive experience in administration, data handling, and client communication. I excel at audio typing (RSA-trained), document editing and formatting, and accurate data entry.
I manage multiple communication channels including email, chat, and calls, and I’m comfortable with CRM systems such as Salesforce. I learn new software quickly and have strong experience with remote collaboration tools like Slack and Zoom. As a self-employed event planner and entertainer, I have coordinated bookings, contracts, and payments using Stripe and Xero while maintaining clear records and delivering exceptional service.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Support Worker at Self-employed
October 31, 2023 - October 31, 2023Provided comprehensive support for individuals with dementia, fostering health and well-being. Communicated effectively with families and care professionals.
Support Worker at Self-employed
October 1, 2023 - October 1, 2023Provided comprehensive support for individuals with dementia, fostering health and well-being. Communicated effectively with families and care professionals.
Office Administrator at Kytes Garage Ltd
January 1, 2016 - October 31, 2025Answered inbound calls, took accurate messages, and liaised with both customers and suppliers. Maintained the purchase ledger manually, checking supplier invoices against statements to ensure accuracy and timely payment. Collated and filed invoices and statements for the VAT accountant, adding clear notes on discrepancies or items needing explanation. Provided general administrative support to keep daily garage operations running smoothly.
Various Customer Service Roles
December 31, 2013 - December 31, 2013Early roles in Hair Dressing, Avon Sales, Lifeguard, and Hospitality; built strong customer service, communication and problem-solving skills.
Various Customer-Facing Roles at Various
December 31, 2013 - December 31, 2013Hair Dressing Assistant, Avon Sales Rep, Recreational Assistant (Lifeguard), Hospitality (Kitchen, Bar, Waitressing) — all roles centered on excellent customer service, clear communication, and issue resolution.
PA to Wedding Co-ordinator at Orchardleigh House, Somerset
December 31, 2006 - December 31, 2006Handled client bookings, onboarding, communication, invoicing, and event delivery. Provided detailed guidance to prospective clients managing expectations and logistics.
PA to Wedding Co-ordinator at Orchardleigh House, Somerset
January 1, 2006 - January 1, 2006Handled client bookings, onboarding, communication, invoicing, and event delivery. Provided detailed guidance to prospective clients managing expectations and logistics.
PA to Financial Director at T H White Ltd
December 31, 2005 - December 31, 2005Supported credit control, sales ledger maintenance, admin, and financial reporting; gained early experience handling confidential data and finance tasks.
PA to Financial Director at T H White Ltd
January 1, 2005 - January 1, 2005Supported credit control, sales ledger maintenance, admin, and financial reporting; gained early experience handling confidential data and finance tasks.
Self-Employed Event Planner, DJ & Children’s Entertainer at Self-employed
January 1, 1998 - October 31, 2025Responded to client enquiries via phone, email, and messaging platforms, delivering professional and timely support. Scheduled and coordinated bookings while managing contracts, invoices, and payments through Stripe and Xero. Maintained accurate customer and event records using Wix and cloud-based tools.
Education
NVQ Level 2 – Secretarial Administration at Wiltshire College, Trowbridge
January 1, 2001 - January 1, 2002RSA Word Processing Part 1 – Pass at RSA
January 11, 2030 - October 31, 2025RSA Word Processing Part 2 – Distinction at RSA
January 11, 2030 - October 31, 2025RSA Audio Transcription – Distinction at RSA
January 11, 2030 - October 31, 2025RSA Mailmerge – Distinction at RSA
January 11, 2030 - October 31, 2025Computer Literacy & IT – Distinction at Wiltshire College
January 11, 2030 - October 31, 2025Excel/Access/PowerPoint – Distinction at Wiltshire College
January 11, 2030 - October 31, 2025English for Business Communications – First Class Pass at Wiltshire College
January 11, 2030 - October 31, 2025Key Skills/Administration – First Class Pass at Wiltshire College
January 11, 2030 - October 31, 2025NVQ Level 2 – Secretarial Administration at Wiltshire College, Trowbridge
January 1, 2001 - December 31, 2002Qualifications
Intermediate Excel Course
January 1, 2003 - October 31, 2025Advanced Word Processing Course
January 1, 2004 - October 31, 2025Advanced Driver Theory
January 1, 2004 - October 31, 2025Self-Employment/Tax Return Course
January 1, 2009 - October 31, 2025National Pool Lifeguard
January 1, 2000 - January 1, 2002Bronze Duke of Edinburgh’s Award
January 1, 2000 - October 31, 2025School Prefect, Youth Awareness Drama & Singing Lessons
January 1, 2000 - October 31, 2025National Pool Lifeguard
January 1, 2000 - December 31, 2002Bronze Duke of Edinburgh’s Award
January 1, 2000 - December 31, 2000RSA Word Processing Part 1
January 11, 2030 - October 31, 2025RSA Word Processing Part 2
January 11, 2030 - October 31, 2025RSA Audio Transcription
January 11, 2030 - October 31, 2025RSA Mailmerge
January 11, 2030 - October 31, 2025Self-Employment/Tax Return Course
January 1, 2009 - December 31, 2009Industry Experience
Healthcare, Professional Services, Travel & Hospitality, Media & Entertainment, Education, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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