María Teresa Pinto Tovar
Hello! I'm María Teresa Pinto Tovar, a patient and proactive customer service professional with over 10 years in the medical insurance sector.
About
Hello! I’m María Teresa Pinto Tovar, a patient and proactive customer service professional with over 10 years in the medical insurance sector. I am detail-oriented, organized, and committed to delivering excellent service and efficient problem-solving, with a proven ability to adapt quickly to new systems and collaborate effectively in team environments.
I excel at coordinating telemedicine scheduling, handling confidential medical information with discretion, and supporting both patients and doctors to ensure smooth case follow-up. Fluent in Spanish and English, I bring CRM expertise, strong communication skills, and a friendly, solution-focused mindset to every role.
- Joined October 2025
Skills· 3
Languages
- Spanish; CastilianFluent
- EnglishFluent
Industry experience
- Healthcare
- Professional Services
- Education
- Telecommunications
- Other
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Work experience· 4 roles
Scheduled and coordinated telemedicine appointments for genetic testing services; communicated with doctors and patients to ensure accurate case follow-up; managed confidential medical information with professionalism and discretion.
Assisted members and healthcare providers with claims, benefits, and coverage details. Supported team leadership by monitoring quality, handling escalations, and training new agents. Performed back-office administrative tasks to ensure accurate record-keeping.
Assisted with medical claims, billing inquiries, and benefits information. Maintained customer satisfaction through accurate, empathetic, and timely support.
Education
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