Hello! I'm María Teresa Pinto Tovar, a patient and proactive customer service professional with over 10 years in the medical insurance sector. I am detail-oriented, organized, and committed to delivering excellent service and efficient problem-solving, with a proven ability to adapt quickly to new systems and collaborate effectively in team environments. I excel at coordinating telemedicine scheduling, handling confidential medical information with discretion, and supporting both patients and doctors to ensure smooth case follow-up. Fluent in Spanish and English, I bring CRM expertise, strong communication skills, and a friendly, solution-focused mindset to every role.

María Teresa Pinto Tovar

Hello! I'm María Teresa Pinto Tovar, a patient and proactive customer service professional with over 10 years in the medical insurance sector. I am detail-oriented, organized, and committed to delivering excellent service and efficient problem-solving, with a proven ability to adapt quickly to new systems and collaborate effectively in team environments. I excel at coordinating telemedicine scheduling, handling confidential medical information with discretion, and supporting both patients and doctors to ensure smooth case follow-up. Fluent in Spanish and English, I bring CRM expertise, strong communication skills, and a friendly, solution-focused mindset to every role.

Available to hire

Hello! I’m María Teresa Pinto Tovar, a patient and proactive customer service professional with over 10 years in the medical insurance sector. I am detail-oriented, organized, and committed to delivering excellent service and efficient problem-solving, with a proven ability to adapt quickly to new systems and collaborate effectively in team environments.

I excel at coordinating telemedicine scheduling, handling confidential medical information with discretion, and supporting both patients and doctors to ensure smooth case follow-up. Fluent in Spanish and English, I bring CRM expertise, strong communication skills, and a friendly, solution-focused mindset to every role.

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Experience Level

Intermediate

Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Medical Receptionist at My Doctors Live
March 1, 2025 - March 1, 2025
Scheduled and coordinated telemedicine appointments for genetic testing services; communicated with doctors and patients to ensure accurate case follow-up; managed confidential medical information with professionalism and discretion.
Customer Service Representative at Blue Cross Blue Shield
May 1, 2024 - May 1, 2024
Assisted members and healthcare providers with claims, benefits, and coverage details. Supported team leadership by monitoring quality, handling escalations, and training new agents. Performed back-office administrative tasks to ensure accurate record-keeping.
Customer Service Representative at Cigna Health Insurance (Sykes)
January 1, 2023 - January 1, 2023
Assisted with medical claims, billing inquiries, and benefits information. Maintained customer satisfaction through accurate, empathetic, and timely support.
Customer Service Representative at Telus International
January 1, 2017 - January 1, 2017
Assisted customers with account management, troubleshooting, and billing inquiries. Delivered high-quality support, ensuring customer retention and satisfaction.

Education

Nurse Technician (Not completed) at Universidad Andrés Bello
January 11, 2030 - October 31, 2025
High School Diploma at Centro de Señoritas
January 11, 2030 - October 31, 2025
Elementary Education at Colegio Evangélico Centro Americano
January 11, 2030 - October 31, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Professional Services, Education, Telecommunications, Other