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Hi, I’m Amina Hassan, a Lighthouse Labs graduate aiming to blend help desk and technical support with cybersecurity. I’m highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution; I’m detail-oriented with a strong work ethic and a passion for building client solutions. Hi, I’ve gained hands-on experience through roles in data annotation, application support, security analysis, and system consulting, collaborating with cross-functional teams and stakeholders. I’m fluent in English and proficient in French and eager to contribute to client-focused cybersecurity and IT operations.…Hi, I’m Amina Hassan, a Lighthouse Labs graduate aiming to blend help desk and technical support with cybersecurity. I’m highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution; I’m detail-oriented with a strong work ethic and a passion for building client solutions. Hi, I’ve gained hands-on experience through roles in data annotation, application support, security analysis, and system consulting, collaborating with cross-functional teams and stakeholders. I’m fluent in English and proficient in French and eager to contribute to client-focused cybersecurity and IT operations.

Amina Hassan

Web Developer, Back-End Developer, Front-End Developer, +2

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Hi, I’m Amina Hassan, a Lighthouse Labs graduate aiming to blend help desk and technical support with cybersecurity. I’m highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution; I’m detail-oriented with a strong work ethic and a passion for building client solutions. Hi, I’ve gained hands-on experience through roles in data annotation, application support, security analysis, and system consulting, collaborating with cross-functional teams and stakeholders. I’m fluent in English and proficient in French and eager to contribute to client-focused cybersecurity and IT operations.…Hi, I’m Amina Hassan, a Lighthouse Labs graduate aiming to blend help desk and technical support with cybersecurity. I’m highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution; I’m detail-oriented with a strong work ethic and a passion for building client solutions. Hi, I’ve gained hands-on experience through roles in data annotation, application support, security analysis, and system consulting, collaborating with cross-functional teams and stakeholders. I’m fluent in English and proficient in French and eager to contribute to client-focused cybersecurity and IT operations.

Available to hire

Hi, I’m Amina Hassan, a Lighthouse Labs graduate aiming to blend help desk and technical support with cybersecurity. I’m highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution; I’m detail-oriented with a strong work ethic and a passion for building client solutions.

Hi, I’ve gained hands-on experience through roles in data annotation, application support, security analysis, and system consulting, collaborating with cross-functional teams and stakeholders. I’m fluent in English and proficient in French and eager to contribute to client-focused cybersecurity and IT operations.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Advanced

Work Experience

Language Data Annotator at TransPerfect Data Force

September 1, 2025 - September 1, 2025

Transcribed and annotated live and recorded speech data to support AI and machine learning model development; labeled and categorized linguistic data; ensured data integrity; collaborated with cross-functional teams; managed daily workloads and met project KPIs; adapted to evolving project requirements.

Application Support at CGI

March 1, 2024 - March 1, 2024

Primary point of contact for users experiencing technical issues with AHS applications; documented incidents in the case management system; followed knowledge base articles; escalated to Level 2 and third-party vendors; maintained communication and ensured SLAs; managed workload in a high-volume environment; assisted with peer training.

Security Analyst for TELUS ERC at SI Systems

January 1, 2023 - January 1, 2023

Liaison between TELUS and law enforcement across Canada; processed and organized confidential legal documentation; utilized 25+ specialized software tools to conduct IP tracing, cellular triangulation, line seizures, and data disclosures; delivered rapid responses to time-sensitive requests; collaborated with multiple levels of authority and maintained data privacy.

System Consultant at Longview Systems

December 1, 2020 - December 1, 2020

Delivered remote and onsite technical support; administered Active Directory accounts; troubleshot VMs using VMware; monitored and managed incidents via BMC Remedy/Service Now; escalated unresolved cases and contributed to process improvements.