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I am a highly motivated and customer-focused professional with over six years of experience delivering exceptional service in fast-paced environments. I excel at resolving inquiries, addressing concerns, and upselling products to enhance customer satisfaction and retention. I thrive in collaborative settings and am skilled at maintaining accurate records in CRM systems while providing empathetic, solution-oriented support. I am proficient with content creation and wardrobe possess strong communication and problem-solving abilities, and excel at multitasking and staying organized under pressure. I enjoy helping customers achieve their goals and contributing to a smooth, seamless experience across all touchpoints.…I am a highly motivated and customer-focused professional with over six years of experience delivering exceptional service in fast-paced environments. I excel at resolving inquiries, addressing concerns, and upselling products to enhance customer satisfaction and retention. I thrive in collaborative settings and am skilled at maintaining accurate records in CRM systems while providing empathetic, solution-oriented support. I am proficient with content creation and wardrobe possess strong communication and problem-solving abilities, and excel at multitasking and staying organized under pressure. I enjoy helping customers achieve their goals and contributing to a smooth, seamless experience across all touchpoints.

Aboira E. Jenny

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I am a highly motivated and customer-focused professional with over six years of experience delivering exceptional service in fast-paced environments. I excel at resolving inquiries, addressing concerns, and upselling products to enhance customer satisfaction and retention. I thrive in collaborative settings and am skilled at maintaining accurate records in CRM systems while providing empathetic, solution-oriented support. I am proficient with content creation and wardrobe possess strong communication and problem-solving abilities, and excel at multitasking and staying organized under pressure. I enjoy helping customers achieve their goals and contributing to a smooth, seamless experience across all touchpoints.…I am a highly motivated and customer-focused professional with over six years of experience delivering exceptional service in fast-paced environments. I excel at resolving inquiries, addressing concerns, and upselling products to enhance customer satisfaction and retention. I thrive in collaborative settings and am skilled at maintaining accurate records in CRM systems while providing empathetic, solution-oriented support. I am proficient with content creation and wardrobe possess strong communication and problem-solving abilities, and excel at multitasking and staying organized under pressure. I enjoy helping customers achieve their goals and contributing to a smooth, seamless experience across all touchpoints.

Available to hire

I am a highly motivated and customer-focused professional with over six years of experience delivering exceptional service in fast-paced environments. I excel at resolving inquiries, addressing concerns, and upselling products to enhance customer satisfaction and retention. I thrive in collaborative settings and am skilled at maintaining accurate records in CRM systems while providing empathetic, solution-oriented support.

I am proficient with content creation and wardrobe possess strong communication and problem-solving abilities, and excel at multitasking and staying organized under pressure. I enjoy helping customers achieve their goals and contributing to a smooth, seamless experience across all touchpoints.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Work Experience

Customer Service Representative at Ommsglobal LTD

October 1, 2020 - October 1, 2020

Assisted customers in person, over the phone, and via email; provided product information, processed orders, and resolved billing issues promptly and professionally. Collaborated with cross-functional teams to resolve complex customer problems and ensure a seamless customer experience. Maintained accurate and detailed records of customer interactions in the CRM system. Upsold products and services to customers, resulting in increased revenue for the company.

Sales Associate at Virgin Mobile Kamloops

October 1, 2017 - October 1, 2017

Continued development in product and service knowledge and built rapport with clients. Responded to customers’ requests and concerns in a resourceful manner. Produced and distributed reports, forms, and detailed contracts. Managed budget information, scheduled expenditures, monitored variances, and implemented corrective actions.

Customer Care Representative at Guarantee Trust Bank

July 1, 2016 - July 1, 2016

Greeted customers, identified their needs, and offered appropriate product recommendations. Assisted customers in locating items, provided product information, and processed sales transactions. Handled customer complaints and returns, ensuring a positive resolution and customer satisfaction. Maintained a clean and organized sales floor and participated in inventory management to meet customer demands.