Hamza Asif

Customer Support & Call Centre Agent at Support Solutions Hub

Handled inbound calls to book taxis and assist passengers with travel requests, ensuring accurate ride details and timely coordination. Delivered empathetic customer support by addressing delays, managing complaints professionally, and providing real-time updates. Collaborated with drivers and dispatch teams.

Taxi Dispatch & Customer Service at Support Solutions Hub

Handled inbound calls to book taxis and assist passengers with travel requests, ensuring accurate ride details and timely coordination. Delivered empathetic customer support, addressed delays, managed complaints professionally, and provided real-time updates to enhance customer trust. Collaborated with drivers and dispatch teams across fast-paced environments including Talabat and Food Panda. Skilled in inbound queries, booking taxi services, and handling orders while maintaining service quality.

Customer Support Agent at MindBridge Pvt Ltd

Handled high-volume customer queries with clear and professional communication. Resolved issues efficiently, documented interactions accurately, and de-escalated tough calls using empathy and strong problem-solving skills. Contributed to knowledge base improvements and process documentation to improve response times.