Hello! I’m Sahl Muhammad, a Nottingham-based professional combining a solid academic background in politics and international relations with hands-on experience in administration, customer service, and logistics. I’m currently pursuing an MA in International Relations and Security at Nottingham Trent University, building on my BA and diverse work history to understand complex policy environments and operational processes. I’m known for my attention to detail, reliability, and collaborative approach to getting things done. I thrive in fast-paced settings and enjoy helping teams run smoothly through accurate data handling, proactive customer support, and effective communication. My experience spans retail logistics (Boots), visa services, NHS vaccination booking coordination, and volunteer administration. I also bring Hausa language skills and a passion for delivering high-quality, compliant service while continually developing my skills in admin, IT, and content creation.

Sahl Muhammad

Hello! I’m Sahl Muhammad, a Nottingham-based professional combining a solid academic background in politics and international relations with hands-on experience in administration, customer service, and logistics. I’m currently pursuing an MA in International Relations and Security at Nottingham Trent University, building on my BA and diverse work history to understand complex policy environments and operational processes. I’m known for my attention to detail, reliability, and collaborative approach to getting things done. I thrive in fast-paced settings and enjoy helping teams run smoothly through accurate data handling, proactive customer support, and effective communication. My experience spans retail logistics (Boots), visa services, NHS vaccination booking coordination, and volunteer administration. I also bring Hausa language skills and a passion for delivering high-quality, compliant service while continually developing my skills in admin, IT, and content creation.

Available to hire

Hello! I’m Sahl Muhammad, a Nottingham-based professional combining a solid academic background in politics and international relations with hands-on experience in administration, customer service, and logistics. I’m currently pursuing an MA in International Relations and Security at Nottingham Trent University, building on my BA and diverse work history to understand complex policy environments and operational processes. I’m known for my attention to detail, reliability, and collaborative approach to getting things done.

I thrive in fast-paced settings and enjoy helping teams run smoothly through accurate data handling, proactive customer support, and effective communication. My experience spans retail logistics (Boots), visa services, NHS vaccination booking coordination, and volunteer administration. I also bring Hausa language skills and a passion for delivering high-quality, compliant service while continually developing my skills in admin, IT, and content creation.

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Experience Level

Intermediate
Intermediate
Intermediate

Language

Hausa
Fluent

Work Experience

Customer Service Advisor at Online Integrated Solutions (OIS)
March 1, 2024 - March 1, 2024
Accurately processed visa and passport applications for Nigerian citizens, ensuring compliance with regulations and quality standards. Delivered comprehensive applicant support via telephone, email, and in-person consultations, guiding on forms, documentation, and payments to improve client satisfaction. Maintained up-to-date knowledge of immigration policies for over 20 countries to provide accurate services and foster repeat engagement. Ensured data integrity and confidentiality throughout interactions.
Administrative Assistant at ITNA Foundation
November 1, 2023 - November 1, 2023
Performed general office duties (filing, phone support, recordkeeping) and supported logistics, finance, HR, and facilities functions. Worked closely with volunteers to coordinate service delivery and maintain compliance.
NHS Customer Booking Assistant – COVID Vaccination at NHS (COVID Vaccination Program) - Remote
December 1, 2022 - December 1, 2022
Scheduled and coordinated vaccination appointments, managing patient bookings via telephone and online systems. Input and maintain sensitive patient data within national healthcare systems in compliance with NHS data protection standards. Responded to patient inquiries with professionalism and empathy, providing guidance on vaccination procedures, eligibility, and service accessibility. Assisted in resolving booking issues and escalated complex cases to ensure continuity of care during a high-demand period.
Administrative at NEC Software Solutions
September 1, 2022 - November 1, 2025
Handled confidential NHS and GP records, ensuring 100% compliance with data protection regulations and maintaining accuracy in all documentation. Updated digital databases and organized physical records to streamline retrieval and support operational efficiency. Worked effectively under pressure to meet team targets and maintain timely task delivery.
Warehouse Operative at Boots UK
September 1, 2022 - November 1, 2025
Ensured correct packaging, labeling, and presentation of orders in line with quality standards and health and safety regulations. Monitored stock rotation to minimize waste and optimize storage space. Collaborated with warehouse colleagues and supervisors to achieve daily targets and maintain service-level agreements. Adapted effectively to fluctuating order volumes during peak trading periods, demonstrating resilience and time management in a fast-paced environment. Contributed to maintaining a clean, safe, and organized workspace.
Inbound Sales Agent at Alpha Trust Management (TalkTalk Campaign)
March 1, 2021 - March 1, 2021
Answered inbound calls, assisting customers with broadband-related inquiries and product selections. Built rapport to understand needs and recommended appropriate solutions. Followed company policies and ensured compliance with legal requirements in customer communications.
Warehouse Operative at Boots UK
December 1, 2020 - December 1, 2020
Supported packaging, labeling, and handling duties during peak periods to ensure accurate and timely order processing and stock integrity.

Education

MA International Relations and Security at Nottingham Trent University
January 1, 2024 - January 1, 2025
BA (Hons) Politics and International Relations at Nottingham Trent University
January 1, 2021 - January 1, 2024
BTEC Sport Level 3 at Christ’s College Finchley Sixth Form
January 1, 2019 - January 1, 2021

Qualifications

Basic Data Handling & Confidentiality (OIS placement)
January 11, 2030 - November 1, 2025
Black Leadership
January 11, 2030 - November 1, 2025

Industry Experience

Retail, Healthcare, Government, Education, Transportation & Logistics, Non-Profit Organization, Professional Services