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Hi, I’m Anita Serwaa Owusu. I’m a dedicated customer support professional with years of experience in relationship management, stakeholder collaboration, and operational efficiency. I thrive under pressure, adapt to challenges with ingenuity and resilience, and consistently strive to promote best practices to reach company goals. In my recent roles, I’ve led cross-functional initiatives, expanded partner networks, and redesigned processes to deliver scalable workflows and high customer satisfaction. I’m passionate about turning complexity into clarity and ensuring strong, collaborative partnerships that drive growth.…Hi, I’m Anita Serwaa Owusu. I’m a dedicated customer support professional with years of experience in relationship management, stakeholder collaboration, and operational efficiency. I thrive under pressure, adapt to challenges with ingenuity and resilience, and consistently strive to promote best practices to reach company goals. In my recent roles, I’ve led cross-functional initiatives, expanded partner networks, and redesigned processes to deliver scalable workflows and high customer satisfaction. I’m passionate about turning complexity into clarity and ensuring strong, collaborative partnerships that drive growth.

Anita Serwaa Owusu

Project Manager, Creative Director, Brand Strategist, +1

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Hi, I’m Anita Serwaa Owusu. I’m a dedicated customer support professional with years of experience in relationship management, stakeholder collaboration, and operational efficiency. I thrive under pressure, adapt to challenges with ingenuity and resilience, and consistently strive to promote best practices to reach company goals. In my recent roles, I’ve led cross-functional initiatives, expanded partner networks, and redesigned processes to deliver scalable workflows and high customer satisfaction. I’m passionate about turning complexity into clarity and ensuring strong, collaborative partnerships that drive growth.…Hi, I’m Anita Serwaa Owusu. I’m a dedicated customer support professional with years of experience in relationship management, stakeholder collaboration, and operational efficiency. I thrive under pressure, adapt to challenges with ingenuity and resilience, and consistently strive to promote best practices to reach company goals. In my recent roles, I’ve led cross-functional initiatives, expanded partner networks, and redesigned processes to deliver scalable workflows and high customer satisfaction. I’m passionate about turning complexity into clarity and ensuring strong, collaborative partnerships that drive growth.

Available to hire

Hi, I’m Anita Serwaa Owusu. I’m a dedicated customer support professional with years of experience in relationship management, stakeholder collaboration, and operational efficiency. I thrive under pressure, adapt to challenges with ingenuity and resilience, and consistently strive to promote best practices to reach company goals.

In my recent roles, I’ve led cross-functional initiatives, expanded partner networks, and redesigned processes to deliver scalable workflows and high customer satisfaction. I’m passionate about turning complexity into clarity and ensuring strong, collaborative partnerships that drive growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

German

Advanced

Work Experience

Customer Support Associate at Raisin SE

July 1, 2023 - November 1, 2025

Responded to partner bank inquiries via email, Freshdesk, and CRM; developed and maintained Confluence documentation; coordinated partner bank configurations and audits; supported OKRs and stakeholder collaboration across departments; contributed to cross-platform configurations including Content Stack, WordPress, and Looker; managed audit requests and ensured 99% SLA adherence.

Customer Support Team Lead at Bolt Technology OÜ

August 1, 2022 - August 1, 2022

Led a remote team to process orders with Kenya and Nigeria operations; managed customer inquiries across emails, chats, and social channels; created knowledge base articles to reduce handling times; negotiated with partners on commissions and volumes; achieved high SLA targets and improved partner churn through proactive account management.

Account Executive (B2B) at AirtelTigo

August 1, 2018 - August 1, 2018

Drove improvements that resulted in 80% customer retention in year one and approximately 42% growth in subsequent years; recognized as Employee of the Month in 2013 and 2014; consistently met sales, revenue, profitability, and customer satisfaction targets.