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I am an Application Support Analyst with 8+ years of experience managing enterprise-grade IT systems and ensuring seamless service delivery. I specialize in incident and problem management, root cause analysis, and ITIL-aligned operations, consistently reducing downtime and improving SLA performance. I thrive on collaboration with global teams and stakeholders, leading cross-functional groups to implement proactive monitoring, automation, and process improvements. I am seeking hybrid or on-site roles in Application Support, Incident Management, or Service Delivery where I can contribute to operational excellence and customer satisfaction.…I am an Application Support Analyst with 8+ years of experience managing enterprise-grade IT systems and ensuring seamless service delivery. I specialize in incident and problem management, root cause analysis, and ITIL-aligned operations, consistently reducing downtime and improving SLA performance. I thrive on collaboration with global teams and stakeholders, leading cross-functional groups to implement proactive monitoring, automation, and process improvements. I am seeking hybrid or on-site roles in Application Support, Incident Management, or Service Delivery where I can contribute to operational excellence and customer satisfaction.

Krishna Pisharody

UX Designer, UI Designer, Web Designer, +2

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I am an Application Support Analyst with 8+ years of experience managing enterprise-grade IT systems and ensuring seamless service delivery. I specialize in incident and problem management, root cause analysis, and ITIL-aligned operations, consistently reducing downtime and improving SLA performance. I thrive on collaboration with global teams and stakeholders, leading cross-functional groups to implement proactive monitoring, automation, and process improvements. I am seeking hybrid or on-site roles in Application Support, Incident Management, or Service Delivery where I can contribute to operational excellence and customer satisfaction.…I am an Application Support Analyst with 8+ years of experience managing enterprise-grade IT systems and ensuring seamless service delivery. I specialize in incident and problem management, root cause analysis, and ITIL-aligned operations, consistently reducing downtime and improving SLA performance. I thrive on collaboration with global teams and stakeholders, leading cross-functional groups to implement proactive monitoring, automation, and process improvements. I am seeking hybrid or on-site roles in Application Support, Incident Management, or Service Delivery where I can contribute to operational excellence and customer satisfaction.

Available to hire

I am an Application Support Analyst with 8+ years of experience managing enterprise-grade IT systems and ensuring seamless service delivery. I specialize in incident and problem management, root cause analysis, and ITIL-aligned operations, consistently reducing downtime and improving SLA performance.

I thrive on collaboration with global teams and stakeholders, leading cross-functional groups to implement proactive monitoring, automation, and process improvements. I am seeking hybrid or on-site roles in Application Support, Incident Management, or Service Delivery where I can contribute to operational excellence and customer satisfaction.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Team Lead / Reporting Manager at HCL Technologies

September 1, 2023 - September 1, 2023

Led the ANZ Application Support project, managing mission-critical applications and end-to-end support delivery. Directed a team of engineers in resolving incidents, managing change requests, and conducting root cause analyses. Collaborated with stakeholders and clients to ensure service delivery within SLAs and continuous operational improvement. Monitored ServiceNow queues, performed system health checks, and developed procedural documentation for support operations. Implemented proactive support measures to improve uptime and reduce recurring incidents.

Senior Project Engineer at Wipro Limited

January 1, 2023 - January 1, 2023

Delivered application packaging, release management, and production support for enterprise systems. Oversaw deployments, defect fixes, and patch management activities using SCCM and GitHub. Collaborated with global teams to troubleshoot and resolve application-level incidents efficiently. Developed automation scripts using VBScript to streamline software packaging processes. Provided mentorship to junior engineers and ensured ITIL-aligned practices.