Available to hire
Hi there! I’m Anouchka, a customer service professional with a passion for helping people enjoy smooth, positive experiences. I thrive in fast-paced environments, I listen actively, and I translate complex policies into clear, friendly guidance. I love collaborating with teammates to resolve issues and improve the service we provide.
I’m always eager to learn new systems and processes, and I take pride in keeping customers informed and satisfied. I speak French natively, English fluently, and Dutch at a basic level, with Italian as a language I’m currently learning while I explore new cultures and ways to connect with people across borders.
Experience Level
Language
French
Fluent
English
Advanced
Dutch
Beginner
Work Experience
Customer Service Agent - I-Gaming at Betclic Group
August 4, 2025 - November 1, 2025Customer service agent supporting players in the i-gaming environment, providing information, resolving conflicts, and guiding clients through processes with a focus on accuracy and friendly communication.
Customer Service Agent - I-Gaming at Grodt Group
July 18, 2025 - July 18, 2025Customer service agent assisting i-gaming clients in Malta, handling inquiries, resolving issues, and maintaining CRM records to ensure high levels of client satisfaction.
CSS at Universal Air, commercial and charters
April 2, 2025 - April 2, 2025Customer service support for Universal Air, handling bookings, quotes, and inquiries for commercial and charter services.
CSS at Ryanair (Dublin)
February 1, 2024 - February 1, 2024Customer service specialist for Ryanair in Dublin, managing passenger inquiries, bookings, and travel-related support.
Junior CSS at Ryanair (Dublin)
June 30, 2023 - June 30, 2023Junior CSS for Ryanair in Dublin, assisting with check-ins, bookings, and frontline customer service tasks.
CSA at RYANAIR (Dublin)
March 31, 2023 - March 31, 2023CSA for Ryanair in Dublin, delivering customer service and support at the airport.
Seasonal Employee (Pizzaiola and Housekeeper) at LE VIGINET campsite
December 31, 2020 - December 31, 2020Seasonal role handling pizza preparation and housekeeping duties at a campsite in Saint-Nectaire, France.
Commercial Assistant Trainee at RAMADA PLAZA
December 31, 2014 - December 31, 2014Assisted the commercial team with operations, guest services, and front desk support.
Receptionist Trainee at CHÂTEAU DES THERMES
December 31, 2015 - December 31, 2015Reception trainee responsible for greeting guests, inquiries, and check-in/out processes.
Welcome Agent Trainee at TOURISM OFFICE (Stoumont)
December 31, 2016 - December 31, 2016Welcome agent trainee providing information to tourists and supporting bookings.
Digital Animator Trainee at TOURISM OFFICE (Dinant)
December 31, 2018 - December 31, 2018Digital content creation trainee contributing to tourism marketing materials.
Event Hostess at LEM INTERIM, C&C SILOUHETTE and MAOS
December 31, 2016 - December 31, 2016Event hostess for VIP receptions and conferences (e.g., STANDARD in Liège; FORTIS/ING events).
Waitress / Barmaid at Various
December 31, 2017 - December 31, 2017Front-of-house roles in restaurants and hospitality venues; also engaged in bakery sales.
Sales Trainee at JENNYFER (Belle-Île)
December 31, 2011 - December 31, 2011Sales trainee supporting store operations and customer service.
Surface Technician at KONVERT INTERIM
December 31, 2011 - December 31, 2011Surface technician supporting agency assignments and related tasks in Liège.
Education
Bachelor in languages and literature in English and Dutch at ULB
January 1, 2020 - December 31, 2021Au pair cultural exchange at Netherlands
January 1, 2019 - December 31, 2020Total immersion in English at FOREM
January 1, 2018 - December 31, 2018Digital Touristic Content Production at Marche-en-Famenne
January 1, 2017 - December 31, 2017Dutch language training A1 at CORAIL Liège
January 1, 2017 - December 31, 2017Dutch language training A2 at FOREM Floreffe
January 1, 2017 - December 31, 2017Travel and Welcome Agent CESS at IPEPS in VERVIERS
January 1, 2014 - December 31, 2016Qualifications
Travel and Welcome Agent CESS
January 1, 2014 - December 31, 2016Total immersion in English
January 1, 2018 - December 31, 2018Industry Experience
Gaming, Travel & Hospitality, Professional Services, Media & Entertainment
Experience Level
Hire a Presenter
We have the best presenter experts on Twine. Hire a presenter today.