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I am a confident communicator with a friendly, energetic approach and over 10 years of international experience in customer service, account management, and operations. I have built strong relationships across global teams and clients, combining empathy with structure to deliver consistent results. I lead by example, stay organized, and focus on practical solutions that make daily work more efficient. While I am confident working independently, I highly value teamwork and shared goals. I am committed to continuous growth and driven in creating a positive, lasting impact for the people and companies I work with.…I am a confident communicator with a friendly, energetic approach and over 10 years of international experience in customer service, account management, and operations. I have built strong relationships across global teams and clients, combining empathy with structure to deliver consistent results. I lead by example, stay organized, and focus on practical solutions that make daily work more efficient. While I am confident working independently, I highly value teamwork and shared goals. I am committed to continuous growth and driven in creating a positive, lasting impact for the people and companies I work with.

Mafalda Santos

Project Manager, Content Producer, Content Creator, +2

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I am a confident communicator with a friendly, energetic approach and over 10 years of international experience in customer service, account management, and operations. I have built strong relationships across global teams and clients, combining empathy with structure to deliver consistent results. I lead by example, stay organized, and focus on practical solutions that make daily work more efficient. While I am confident working independently, I highly value teamwork and shared goals. I am committed to continuous growth and driven in creating a positive, lasting impact for the people and companies I work with.…I am a confident communicator with a friendly, energetic approach and over 10 years of international experience in customer service, account management, and operations. I have built strong relationships across global teams and clients, combining empathy with structure to deliver consistent results. I lead by example, stay organized, and focus on practical solutions that make daily work more efficient. While I am confident working independently, I highly value teamwork and shared goals. I am committed to continuous growth and driven in creating a positive, lasting impact for the people and companies I work with.

Available to hire

I am a confident communicator with a friendly, energetic approach and over 10 years of international experience in customer service, account management, and operations. I have built strong relationships across global teams and clients, combining empathy with structure to deliver consistent results. I lead by example, stay organized, and focus on practical solutions that make daily work more efficient.

While I am confident working independently, I highly value teamwork and shared goals. I am committed to continuous growth and driven in creating a positive, lasting impact for the people and companies I work with.

Skills

Zapier

HubSpot

CRM

Experience Level

Zapier

Expert

HubSpot

Expert

CRM

Intermediate

Language

English

Fluent

Work Experience

Account Manager & Case Manager at WeFindFlats

November 1, 2025 - November 1, 2025

Managed client cases throughout the full relocation journey, advising on suitable services and timing to instill clarity and confidence. Built strong client relationships through ongoing guidance via calls, WhatsApp, and email. Handled 30+ active searches simultaneously, aligned client needs with market realities, and led on-demand projects to support growth and international expansion. Drove internal B2B system improvements and strengthened partnerships to enhance collaboration and service quality.

Co-founder at Firefly Journey Ltd

June 1, 2023 - June 1, 2023

Identified market opportunities, led concept and product development, created business plan and marketing strategy, and managed a remote team. Recruited partnerships with organizations and NGOs, overseeing HR, finance, and operations to ensure sustainable growth.

CRM Advisor at BLUELINK INTERNATIONAL CZ

May 1, 2022 - May 1, 2022

Processed customer requests with accuracy, met productivity and quality targets, and adapted to shifting priorities in a fast-paced, multilingual environment. Demonstrated reliability, empathy, and strong cross-team communication.

Operations Manager at Lau Pa Sat

May 1, 2020 - May 1, 2020

Relocated to manage the full setup and opening of a new restaurant. Built on-site operations, defined daily routines, team structure, service standards, and supplier processes. Worked with directors on budgeting and goals; hired and trained local staff; managed budgets and cash flow; created procedures to meet local legal requirements and company standards.

Hospitality & Hotel Management at Historic Hotels & Properties / Flamingo Land Resort / Hackness Grange Hotel

December 1, 2019 - December 1, 2019

Progressed from receptionist to Operations Manager/Assistant Hotel Manager across multiple properties. Managed daily operations, guest relations, events, staff training, budgeting, scheduling, room rate planning, and policy implementation. Drove business development to boost occupancy and maintained high service standards, exemplifying calm leadership under pressure.