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Formed in communication, passionate about human interaction, with experience in handling customers in different fields. I have the ability to communicate technical information in a simple way, make the customer feel understood. Im a fast learner with high adaptability to new environments.…

Mehdi Haftari

Project Manager, Content Producer, Content Creator, +2

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Formed in communication, passionate about human interaction, with experience in handling customers in different fields. I have the ability to communicate technical information in a simple way, make the customer feel understood. Im a fast learner with high adaptability to new environments.…

Available to hire

Formed in communication, passionate about human interaction, with experience in handling customers in different fields. I have the ability to communicate technical information in a simple way, make the customer feel understood. Im a fast learner with high adaptability to new environments.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Fluent

Arabic

Fluent

Work Experience

Senior Recruitment Coordinator at AMS Kraków

June 1, 2025 - November 1, 2025

Drive client onboarding and training sessions to ensure seamless adoption of the SmartRecruiters platform. Act as the main point of contact for users, resolving tickets and providing real-time support for recruitment operations, and 100% SLA delivery. Create and localize training materials, guides, and knowledge base content. Monitor system usage, analyze feedback, and recommend process improvements for global recruitment teams.

IT Support Analyst at HCL Technologies

May 1, 2025 - May 1, 2025

Trained new joiners in service desk procedures, ServiceNow ticketing tool, ticket management, and issue resolution. Resolved complex technical issues swiftly, achieving a 95% developing workarounds, collaborating closely with cross-functional teams, and providing technical support for French and Arabic-speaking users. Adapted to diverse project requirements in a shared service environment while managing several projects simultaneously. Developed troubleshooting guides and streamlined workflows to reduce average handling time (AHT).

Store Manager at Maison D'art et Deco

August 1, 2021 - August 1, 2021

Negotiated and onboarded two new suppliers, improving product variety and store exposure. Resolved customer inquiries with a 90% satisfaction rate, improving customer retention. Coordinated with suppliers to ensure timely delivery of goods, securing 5% early payment discounts and building reliable vendor relationships.

Customer Assistant at Varielec

June 1, 2018 - June 1, 2018

Assisted customers with inquiries, advised on product selection based on customer needs, contributing to overall satisfaction. Resolved customer complaints. Leveraged an empathetic approach to foster long-term client relationships, boosting repeat sales.