Coordinated multi-vendor project execution with Etisalat, ensuring on-time delivery and alignment with telecom standards; delivered KPI dashboards and project updates to key stakeholders; streamlined cross-functional communication between NOC and on-site engineering teams to reduce misalignment and delays.

Email Support Advisor at Careem

January 1, 2019 - January 1, 2019

Resolved customer inquiries with high efficiency and empathy, achieving improved CSAT and first-contact resolution rates; designed and implemented issue tracking enhancements, reducing average ticket resolution time; interpreted customer feedback trends to identify service gaps and inform process improvements.

ADR Advisor at Vodafone UK Complaints Department

May 1, 2017 - May 1, 2017

Managed high-level complaint escalations with a focus on compliance and regulatory accuracy; communicated resolutions to internal and external stakeholders with precision under time-sensitive conditions; enhanced service recovery through root cause analysis and negotiation.

Marketing & Advertising Intern at Fondazione Querini Stampalia (AIESEC Venezia)

August 1, 2013 - August 1, 2013

Produced multimedia campaigns from script to post-production, ensuring brand consistency; collaborated with international teams to develop culturally aligned promotional strategies.

Creative Specialist at TEDx Wadi ElRayan

January 1, 2015 - January 1, 2015

Led content creation for TEDx branding materials, translating event themes into compelling visual stories; contributed to the creation of a promotional video, its script, storyboard and hand drawings; managed production timelines and ensured branding consistency across digital channels.