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Hi, I'm Tiago Castro Pinto. I blend IT know-how with hospitality and travel industry experience, having worked with IT firms, international hotels and leading travel agencies across Portugal, Australia, and the UK. I thrive in fast-paced environments and enjoy helping customers get great outcomes. I value honesty, integrity and transparency, and I’m motivated by solving problems and delivering excellent service. I’m fluent in English and Portuguese, proficient with tools like Adobe Photoshop and Illustrator, Galileo and Salesforce, and I’m comfortable coordinating across multiple teams to ensure smooth operations and positive customer experiences.…Hi, I'm Tiago Castro Pinto. I blend IT know-how with hospitality and travel industry experience, having worked with IT firms, international hotels and leading travel agencies across Portugal, Australia, and the UK. I thrive in fast-paced environments and enjoy helping customers get great outcomes. I value honesty, integrity and transparency, and I’m motivated by solving problems and delivering excellent service. I’m fluent in English and Portuguese, proficient with tools like Adobe Photoshop and Illustrator, Galileo and Salesforce, and I’m comfortable coordinating across multiple teams to ensure smooth operations and positive customer experiences.

Tiago Castro Pinto

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Hi, I'm Tiago Castro Pinto. I blend IT know-how with hospitality and travel industry experience, having worked with IT firms, international hotels and leading travel agencies across Portugal, Australia, and the UK. I thrive in fast-paced environments and enjoy helping customers get great outcomes. I value honesty, integrity and transparency, and I’m motivated by solving problems and delivering excellent service. I’m fluent in English and Portuguese, proficient with tools like Adobe Photoshop and Illustrator, Galileo and Salesforce, and I’m comfortable coordinating across multiple teams to ensure smooth operations and positive customer experiences.…Hi, I'm Tiago Castro Pinto. I blend IT know-how with hospitality and travel industry experience, having worked with IT firms, international hotels and leading travel agencies across Portugal, Australia, and the UK. I thrive in fast-paced environments and enjoy helping customers get great outcomes. I value honesty, integrity and transparency, and I’m motivated by solving problems and delivering excellent service. I’m fluent in English and Portuguese, proficient with tools like Adobe Photoshop and Illustrator, Galileo and Salesforce, and I’m comfortable coordinating across multiple teams to ensure smooth operations and positive customer experiences.

Available to hire

Hi, I’m Tiago Castro Pinto. I blend IT know-how with hospitality and travel industry experience, having worked with IT firms, international hotels and leading travel agencies across Portugal, Australia, and the UK. I thrive in fast-paced environments and enjoy helping customers get great outcomes. I value honesty, integrity and transparency, and I’m motivated by solving problems and delivering excellent service.

I’m fluent in English and Portuguese, proficient with tools like Adobe Photoshop and Illustrator, Galileo and Salesforce, and I’m comfortable coordinating across multiple teams to ensure smooth operations and positive customer experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Portuguese

Fluent

Work Experience

Documents Collections Specialist at Carwow

May 1, 2024 - November 1, 2025

Support the busy UK sales team by contacting customers who have agreed to sell their vehicle on our platform, delivering a seamless customer experience. Liaise with internal sales and account management teams, car dealerships and vehicle collection companies to ensure the car selling process is smooth. Ensure the online collections and delivery portals are up to date.

Customer Success Specialist at Nub 7/8

May 1, 2024 - May 1, 2024

Representing CISCO EMEAR; detect issues and investigate resolutions; analyze statistics; assess pros and cons of possible strategies; compile and present information orally, visually and in writing; make recommendations for improvement; test and implement agreed solutions.

Flight Attendant at Ryanair

April 1, 2021 - April 1, 2021

Conduct safety checks before flights; greet and assist passengers; prepare and serve drinks and meals; present emergency equipment and instructions; monitor the cabin; adhere to aviation rules and assist passengers with special needs.

Travel Agent at Discover the World

November 1, 2019 - November 1, 2019

Provide excellent customer service to high-net-worth clients; arrange personalized travel itineraries; handle inquiries via email, face-to-face, or calls; make bookings, quotes and purchases for customers and agencies across Australia using Galileo.

Travel Agent at Mastercard

July 1, 2014 - July 1, 2014

Provide excellent customer service to high-net-worth wealth customers; develop and implement policies to improve efficiency; handle bookings via Galileo.

Travel Agent at Qantas Holidays

December 1, 2013 - December 1, 2013

Provide excellent and professional customer service; arrange personalized travel itineraries; handle inquiries via email, face-to-face, or calls; make bookings and purchases for customers and travel agencies across Australia using Galileo.

Personal Assistant at Visa

November 1, 2011 - November 1, 2011

Provide excellent customer service to high-net-worth wealth customers; develop and implement new policies and standard procedures; handle inquiries; make bookings via Galileo.

Guest Services Agent at Hilton Hotel

August 1, 2010 - August 1, 2010

Deliver outstanding customer service; understand customer needs; knowledge of hotel services, local events and transportation options.