TC

Tiago Castro Pinto

Available to hire

Hi, I'm Tiago Castro Pinto. I blend IT know-how with hospitality and travel industry experience, having worked with IT firms, international hotels and leading travel agencies across Portugal, Australia, and the UK.

About

Hi, I’m Tiago Castro Pinto. I blend IT know-how with hospitality and travel industry experience, having worked with IT firms, international hotels and leading travel agencies across Portugal, Australia, and the UK. I thrive in fast-paced environments and enjoy helping customers get great outcomes. I value honesty, integrity and transparency, and I’m motivated by solving problems and delivering excellent service.

I’m fluent in English and Portuguese, proficient with tools like Adobe Photoshop and Illustrator, Galileo and Salesforce, and I’m comfortable coordinating across multiple teams to ensure smooth operations and positive customer experiences.

  • 1 year's experience
  • Joined November 2025

Languages

  • EnglishFluent
  • PortugueseFluent

Industry experience

  • Travel & Hospitality
  • Professional Services
  • Software & Internet
  • Media & Entertainment

Work experience· 8 roles

Customer Success Specialist · Nub 7/8May 2024 – May 2024 · 1 mo

Representing CISCO EMEAR; detect issues and investigate resolutions; analyze statistics; assess pros and cons of possible strategies; compile and present information orally, visually and in writing; make recommendations for improvement; test and implement agreed solutions.

Documents Collections Specialist · CarwowMay 2024 – Nov 2025 · 1 yr 7 mos

Support the busy UK sales team by contacting customers who have agreed to sell their vehicle on our platform, delivering a seamless customer experience. Liaise with internal sales and account management teams, car dealerships and vehicle collection companies to ensure the car selling process is smooth. Ensure the online collections and delivery portals are up to date.

Flight Attendant · RyanairApr 2021 – Apr 2021 · 1 mo

Conduct safety checks before flights; greet and assist passengers; prepare and serve drinks and meals; present emergency equipment and instructions; monitor the cabin; adhere to aviation rules and assist passengers with special needs.

Travel Agent · Discover the WorldNov 2019 – Nov 2019 · 1 mo
Travel Agent · MastercardJul 2014 – Jul 2014 · 1 mo
Travel Agent · Qantas HolidaysDec 2013 – Dec 2013 · 1 mo
Personal Assistant · VisaNov 2011 – Nov 2011 · 1 mo
Guest Services Agent · Hilton HotelAug 2010 – Aug 2010 · 1 mo

Education

IT Cert. III · Rainha Santa Isabel College, Portugal2030 – 2025

Certifications and awards

IT Cert. III2030 – 2025
Degree in IT2030 – 2025

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