Wilsha Rajamani Wilbert
I am a customer support professional with a strong background in CRM and ERP systems. I thrive in dynamic environments where I can leverage my communication skills and technical expertise to enhance client satisfaction.
About
I am a customer support professional with a strong background in CRM and ERP systems. I thrive in dynamic environments where I can leverage my communication skills and technical expertise to enhance client satisfaction. My experience spans across various sectors, which has provided me with a versatile skill set that meets diverse challenges head-on.
- Joined November 2025
More experts in Cork, Ireland
Work experience
Handled client inquiries (Petronas, Dialog Group - Malaysia) via email/phone on equipment delivery, quality, and commissioning. Developed 200+ support queries in IFS ERP – tracked multiple technical and electrical equipment from vendor side. Escalated critical risks (e.g., motor clearance failure) with data-backed reports, reported 3-week delay. Proactively followed up with 150- & 60-MDL plant operators. Created Power BI dashboards for real-time project health in client review meetings.
Education
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