I am a customer support professional with a strong background in CRM and ERP systems. I thrive in dynamic environments where I can leverage my communication skills and technical expertise to enhance client satisfaction. My experience spans across various sectors, which has provided me with a versatile skill set that meets diverse challenges head-on.…

Wilsha Rajamani Wilbert

I am a customer support professional with a strong background in CRM and ERP systems. I thrive in dynamic environments where I can leverage my communication skills and technical expertise to enhance client satisfaction. My experience spans across various sectors, which has provided me with a versatile skill set that meets diverse challenges head-on.…

Available to hire

I am a customer support professional with a strong background in CRM and ERP systems. I thrive in dynamic environments where I can leverage my communication skills and technical expertise to enhance client satisfaction. My experience spans across various sectors, which has provided me with a versatile skill set that meets diverse challenges head-on.

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Work Experience

Junior Project Engineer - Client & Vendor Support at VA Tech Wabag, Chennai
December 1, 2022 - December 1, 2022
Handled client inquiries (Petronas, Dialog Group - Malaysia) via email/phone on equipment delivery, quality, and commissioning. Developed 200+ support queries in IFS ERP – tracked multiple technical and electrical equipment from vendor side. Escalated critical risks (e.g., motor clearance failure) with data-backed reports, reported 3-week delay. Proactively followed up with 150- & 60-MDL plant operators. Created Power BI dashboards for real-time project health in client review meetings.

Education

Bachelor of Engineering at Civil Engineering
January 1, 2014 - January 1, 2018

Qualifications

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