I am a charismatic and motivated professional with a solid educational background in Agribusiness Management and extensive experience in customer service roles. I focus on evaluating and improving systems to position organizations for growth, and I leverage strong customer support knowledge to deliver exceptional service to clients and stakeholders. I thrive under pressure, am a creative thinker with strong objective-setting abilities, and I enjoy leadership, team building, and delivering engaging presentations. I'm self-motivated and quick to learn in fast-paced environments, aiming to contribute efficient business operations expertise while continuing to develop my skills and support organizational success.

Brearose Chelangat Koech

I am a charismatic and motivated professional with a solid educational background in Agribusiness Management and extensive experience in customer service roles. I focus on evaluating and improving systems to position organizations for growth, and I leverage strong customer support knowledge to deliver exceptional service to clients and stakeholders. I thrive under pressure, am a creative thinker with strong objective-setting abilities, and I enjoy leadership, team building, and delivering engaging presentations. I'm self-motivated and quick to learn in fast-paced environments, aiming to contribute efficient business operations expertise while continuing to develop my skills and support organizational success.

Available to hire

I am a charismatic and motivated professional with a solid educational background in Agribusiness Management and extensive experience in customer service roles. I focus on evaluating and improving systems to position organizations for growth, and I leverage strong customer support knowledge to deliver exceptional service to clients and stakeholders.

I thrive under pressure, am a creative thinker with strong objective-setting abilities, and I enjoy leadership, team building, and delivering engaging presentations. I’m self-motivated and quick to learn in fast-paced environments, aiming to contribute efficient business operations expertise while continuing to develop my skills and support organizational success.

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Skills

Experience Level

Expert

Language

English
Fluent
Polish
Beginner
German
Beginner
Swahili
Advanced

Work Experience

Customer Service Representative at Armatis Business Consulting (Ryanair Airline)
April 1, 2025 - October 1, 2025
Resolved complex queries on flight bookings, changes, refunds, etc. Documented customer interactions accurately using Zendesk CRM. Collaborated with team leaders, SMEs and technology teams to improve the customer experience. Used internal tools and translation technologies to assist international clients. Handled escalated live chat cases and contributed to a high-performance, digital-first support culture.
Customer Service Representative at Kaksi Cloud Center Group
September 1, 2024 - February 1, 2025
Streamlined operations for efficient service delivery. Managed high volumes of inbound/outbound calls with high satisfaction. Exceeded sales targets by 20% through cruise package promotions and increased online sales for jewelry and bags by 20% via targeted marketing. Assisted with accident claims and roadside support to reduce response times and improve customer satisfaction.
Board Secretary (Volunteer) at Green Alliance Africa
October 1, 2023 - October 1, 2024
Created an organized record-keeping system; recorded and distributed board meeting minutes promptly. Revamped the membership system for accuracy and updated records. Established a smooth onboarding process for new members and maintained current contact details for stakeholders.
Customer Service Representative at Call Center International – Kenya
February 1, 2021 - August 1, 2023
Increased insurance service sales by 25% through targeted initiatives; led call operations and improved resolution efficiency by 20%. Reduced client wait times by 30%, handling 200+ calls daily. Improved client retention by 15% through empathetic support; maintained 98% script compliance and contributed to stronger loyalty and team performance.
Intern at Karen Roses Limited
November 1, 2020 - January 1, 2021
Gained hands-on training in planting, cultural care, and flower harvesting. Handled documentation and timely preparation of shipping materials. Participated in bunching, sleeving, quality control, and dispatch. Provided post-harvest feedback on pest and disease control.
Attaché at Kenya Farmers’ Association Limited
May 1, 2019 - August 1, 2019
Managed cash flow, transactions, and record-keeping; coordinated supplier orders and deliveries. Addressed customer inquiries and complaints; assisted in sales, inventory, and marketing strategies.

Education

Master of Science in Management at Vistula University
January 11, 2030 - March 1, 2027
Bachelor of Science in Agribusiness Management at Meru University of Science and Technology
January 11, 2030 - January 1, 2021
Kenya Certificate of Secondary Education (K.C.S.E.) at St. Francis Secondary School
January 11, 2030 - January 1, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Retail, Media & Entertainment, Agriculture & Mining