Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Pedro Luís da Conceição Coelho de Aguiar Benza. I’m a proactive operations and compliance professional with 15+ years of experience in fraud prevention, stock and process optimization, KYC, and customer operations. I take ownership, drive improvements, and build cross-functional collaboration to deliver results. I’ve specialized in identifying and resolving critical business issues by turning weaknesses into strengths and opportunities. Based in Dublin, I currently contribute to Pharma Nord and CarTrawler in roles spanning stock management, fraud detection, and customer operations. I am bilingual in English and European Portuguese, with conversational Spanish, French and Italian, and I enjoy training teams, leading audits, and turning data into actionable insights to support strategic decision making.…Hi, I’m Pedro Luís da Conceição Coelho de Aguiar Benza. I’m a proactive operations and compliance professional with 15+ years of experience in fraud prevention, stock and process optimization, KYC, and customer operations. I take ownership, drive improvements, and build cross-functional collaboration to deliver results. I’ve specialized in identifying and resolving critical business issues by turning weaknesses into strengths and opportunities. Based in Dublin, I currently contribute to Pharma Nord and CarTrawler in roles spanning stock management, fraud detection, and customer operations. I am bilingual in English and European Portuguese, with conversational Spanish, French and Italian, and I enjoy training teams, leading audits, and turning data into actionable insights to support strategic decision making.

Pedro Luís da Conceição Coelho de Aguiar

Content Creator, Copywriter, Marketing Strategist, +2





Hi, I’m Pedro Luís da Conceição Coelho de Aguiar Benza. I’m a proactive operations and compliance professional with 15+ years of experience in fraud prevention, stock and process optimization, KYC, and customer operations. I take ownership, drive improvements, and build cross-functional collaboration to deliver results. I’ve specialized in identifying and resolving critical business issues by turning weaknesses into strengths and opportunities. Based in Dublin, I currently contribute to Pharma Nord and CarTrawler in roles spanning stock management, fraud detection, and customer operations. I am bilingual in English and European Portuguese, with conversational Spanish, French and Italian, and I enjoy training teams, leading audits, and turning data into actionable insights to support strategic decision making.…Hi, I’m Pedro Luís da Conceição Coelho de Aguiar Benza. I’m a proactive operations and compliance professional with 15+ years of experience in fraud prevention, stock and process optimization, KYC, and customer operations. I take ownership, drive improvements, and build cross-functional collaboration to deliver results. I’ve specialized in identifying and resolving critical business issues by turning weaknesses into strengths and opportunities. Based in Dublin, I currently contribute to Pharma Nord and CarTrawler in roles spanning stock management, fraud detection, and customer operations. I am bilingual in English and European Portuguese, with conversational Spanish, French and Italian, and I enjoy training teams, leading audits, and turning data into actionable insights to support strategic decision making.

Available to hire

Hi, I’m Pedro Luís da Conceição Coelho de Aguiar Benza. I’m a proactive operations and compliance professional with 15+ years of experience in fraud prevention, stock and process optimization, KYC, and customer operations. I take ownership, drive improvements, and build cross-functional collaboration to deliver results. I’ve specialized in identifying and resolving critical business issues by turning weaknesses into strengths and opportunities.

Based in Dublin, I currently contribute to Pharma Nord and CarTrawler in roles spanning stock management, fraud detection, and customer operations. I am bilingual in English and European Portuguese, with conversational Spanish, French and Italian, and I enjoy training teams, leading audits, and turning data into actionable insights to support strategic decision making.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Advanced

Spanish; Castilian

Intermediate

French

Intermediate

Italian

Intermediate

Work Experience

Administrative Assistant / Warehouse Operative at Pharma Nord

November 1, 2024 - November 2, 2025

Real-time stock management and reporting improvements; reorganized warehouse procedures to increase efficiency and reduce discrepancies; strengthened compliance with product display standards, availability and health & safety; marketing coordinator for B2C/B2B events; streamlined webshop order processing; reorganized collections and overdue follow-ups to improve cash flow; provided daily operational support to sales reps and delivered accurate daily reporting to management.

Transactions Associate for Fraud and Chargebacks at CARTRAWLER

December 1, 2023 - December 1, 2023

Led fraud detection enhancements with live monitoring and model calibration; revamped chargeback procedures increasing win rates and ensuring regulatory/commercial compliance; performed data analysis and reporting; served as European Portuguese customer journey translator and IVR support; assisted management with training, audits and cross-functional feedback; supported PSP integrations (e.g., Klarna) since 2023; trained cross-functional teams to reinforce fraud awareness and compliance culture.

Customer Operations at CARTRAWLER

January 1, 2020 - January 1, 2020

Led complaint resolution within KPI targets; acted as Supply Champion for key partners (Avis, Hertz, Goldcar, Budget); produced reporting to identify risks and opportunities; coached team members on complaint trends; contributed to optimizing service levels and customer experience.

Back Office Associate at HP

December 1, 2011 - December 1, 2011

Ownership of service-level reporting; acted as primary liaison with insurance companies to strengthen cross-selling partnerships and contract adherence; served as Team Champion in management absence; drove issue resolution and maintained quality and customer care standards.

Financial Compliance Know Your Customer (KYC) Specialist & Quality Assurance at HP Enterprise Services

December 1, 2011 - December 1, 2011

Co-developed and calibrated KYC and compliance frameworks; authored procedural guidelines and delivered training to improve compliance accuracy across teams; recognized for quality improvements with internal awards.

Customer Sales & Services at Barclays PLC

April 1, 2011 - April 1, 2011

Customer service and sales support within financial services, contributing to high-quality customer interactions and process improvements.

Front Desk Agent at Montepio Bank

June 1, 2008 - June 1, 2008

Front desk responsibilities including client support, cash handling and daily banking operations.

Admin & Collections at Santarém Regional Hospital

December 1, 2007 - December 1, 2007

Administrative support and collections responsibilities, contributing to financial and operational processes.

Real Estate Agent at RE/MAX

December 31, 2006 - December 31, 2006

Real estate sales and client engagement, developing customer relationships and transactions.