I am a systematic, organized, and hardworking professional who embraces challenges and adapts easily to new trends. I am a team player with excellent communication and interpersonal skills. I have developed strong abilities in customer-value maximization, relationship development, and identifying customer needs. I am seeking a challenging role that allows me to leverage my skills and experience to further the organization’s objectives. Being a dedicated and focused individual, I am committed to adding value through my knowledge, professionalism, and continuous learning. My primary goal is to enhance my skills for personal and professional growth while contributing effectively to the success of the organization.

Preeti Dogra

I am a systematic, organized, and hardworking professional who embraces challenges and adapts easily to new trends. I am a team player with excellent communication and interpersonal skills. I have developed strong abilities in customer-value maximization, relationship development, and identifying customer needs. I am seeking a challenging role that allows me to leverage my skills and experience to further the organization’s objectives. Being a dedicated and focused individual, I am committed to adding value through my knowledge, professionalism, and continuous learning. My primary goal is to enhance my skills for personal and professional growth while contributing effectively to the success of the organization.

Available to hire

I am a systematic, organized, and hardworking professional who embraces challenges and adapts easily to new trends. I am a team player with excellent communication and interpersonal skills. I have developed strong abilities in customer-value maximization, relationship development, and identifying customer needs.

I am seeking a challenging role that allows me to leverage my skills and experience to further the organization’s objectives. Being a dedicated and focused individual, I am committed to adding value through my knowledge, professionalism, and continuous learning. My primary goal is to enhance my skills for personal and professional growth while contributing effectively to the success of the organization.

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Experience Level

Intermediate

Work Experience

Customer Service Associate at Concentrix
November 1, 2023 - November 2, 2025
Handle inbound calls and online communication for GMC customers. Deliver exceptional customer service by resolving inquiries related to GMC products and services. Coordinate effectively between GMC customers and dealership service teams to ensure high satisfaction.
Lead Customer Care Professional at American Express
September 1, 2023 - September 1, 2023
Handled inquiries, concerns, and complaints related to American Express credit cards. Resolved issues related to billing, transactions, fraud detection, card replacement, and account updates. Guided applications, offers, and product features. Awarded for service excellence and innovative ideas.
Process Associate at Tata Consultancy Services (TCS)
February 28, 2019 - February 28, 2019
Supported United Airlines as a Dispute Analyst, managing escalations and customer concerns via email and phone. Managed the ABG process from November 2016 to March 2017.
Customer Care Officer at Convergys
November 30, 2016 - November 30, 2016
Supported EE Orange and T-Mobile customers with billing and account details. Promoted to broadband technical support.

Education

Bachelor of Commerce at University of Delhi
January 1, 2009 - January 1, 2012
JBT (Junior Basic Training) at MP Board
January 1, 2012 - January 1, 2014

Qualifications

Intermediate
January 1, 2009 - January 1, 2009
Matriculation
January 1, 2007 - January 1, 2007

Industry Experience

Financial Services, Professional Services, Retail