Luciano Cacciatore

Top performer within both sales and customer experience, identifying ownership opportunities in the business segment, presenting Apple products and services, and informing customers about relevant purchasing options. Supported store colleagues by sharing knowledge of Apple products, services, and purchasing options to create ownership opportunities. Performed additional tasks as needed, including customer assistance and cross-store support. An inclusive mindset and continuous desire to learn. Analyzed KPIs and created strategies with the Leadership Team and helped implement them within the team through daily briefings.

Engaged customers through live chat to understand their needs and recommended the most suitable Apple products, accessories, software, and services. Supported post-purchase inquiries related to order tracking, AppleCare coverage, warranties, and returns. Collaborated with logistics and store support teams to resolve issues promptly.

Greeted and engaged customers in a welcoming, professional manner. Understood customer needs and provided tailored product recommendations. Assisted with setting up new devices and educating customers on basic usage. Troubleshooting simple issues and escalated technical problems to appropriate support teams. Provided after-sales assistance, including guidance on returns, exchanges, and warranties.