Available to hire
I am a customer support expert and KYC/compliance specialist who strongly believes in teamwork to achieve organizational goals.
I am also versatile with collecting, transforming and organizing data for analysis to help informed business decisions.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Igbo
Fluent
English
Fluent
Portuguese
Intermediate
Work Experience
Freelance Business Developer at Artslay
November 8, 2023 - PresentStrive to improve market share, perform strategic analyses of core product advantages, and cooperate on marketing campaigns for lead generation and sales support.
Customer Support (Resolutions 1 & 2 Specialist) at Foundever Group
May 9, 2022 - November 6, 2023Dealing with all customer inquiries, setting up new accounts, verifying identities, assessing risks per Know Your Customer (KYC) guidelines, and escalating issues to ensure fair resolutions.
Contents Developer at Offshore Outsource Operations Inc
March 21, 2019 - May 8, 2021Creating marketing contents, editing and producing the monthly newsletter.
Customer Service Executive at JK Medical Group
June 24, 2016 - August 29, 2018Attending to foreign clients and handling protocol services.
Contributor at Institute of Global Management (IGM)
December 29, 2015 - June 10, 2016Updated the business news and activities of the organisation.
International Resident Writer at Seoul Foundation for Arts & Culture (SFAC)
September 2, 2015 - October 29, 2015Collaborated on a literary project on African culture and society.
Protection and Loss Prevention Officer at Shell Nigeria Exploration and Production Company Limited (SNEPCo)
October 18, 2007 - August 31, 2015Evaluating the industrial security risks of the firm and ensuring compliance to human, safety and environmental rules.
General Editor at Fisher's Travel SOS - Safe & Sound Newsletter
July 4, 2005 - February 12, 2009Research travel destinations in Nigeria and ensure error-free content.
Sales Representative/Route Marshal at Citiserve Limited
January 6, 2003 - July 30, 2007Prospecting for clients through cold calling, cold emailing, door-to-door sales and networking.
Education
Advanced Diploma on Effective Electoral Assistance at Institute for International Political Studies (ISPI)
October 5, 2008 - October 17, 2009Professional Diploma on Mass Communications at Wolex Polytechnic
October 14, 1998 - November 6, 2000Digital Marketing at MAD School
February 25, 2021 - March 4, 2021Data Analytics at Google/Cousera
January 18, 2024 - June 12, 2024Qualifications
Industry Experience
Media & Entertainment, Professional Services, Education, Travel & Hospitality, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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