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Hi there! I'm Martin Fasquel, a versatile professional blending hospitality, customer service, and digital skills. I enjoy building smooth customer journeys across multiple channels, solving problems, and learning new tools. I recently completed a Web Development course with OpenClassrooms and I'm excited to apply these skills in a real-world project. I'm currently based in Malta and open to opportunities across Europe. Having worked in France, Portugal, and Malta, I bring a multilingual, adaptable mindset, a strong team spirit, and a passion for creativity and continuous learning.…Hi there! I'm Martin Fasquel, a versatile professional blending hospitality, customer service, and digital skills. I enjoy building smooth customer journeys across multiple channels, solving problems, and learning new tools. I recently completed a Web Development course with OpenClassrooms and I'm excited to apply these skills in a real-world project. I'm currently based in Malta and open to opportunities across Europe. Having worked in France, Portugal, and Malta, I bring a multilingual, adaptable mindset, a strong team spirit, and a passion for creativity and continuous learning.

Martin Fasquel

Web Developer, Designer, Content Creator, +2

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Hi there! I'm Martin Fasquel, a versatile professional blending hospitality, customer service, and digital skills. I enjoy building smooth customer journeys across multiple channels, solving problems, and learning new tools. I recently completed a Web Development course with OpenClassrooms and I'm excited to apply these skills in a real-world project. I'm currently based in Malta and open to opportunities across Europe. Having worked in France, Portugal, and Malta, I bring a multilingual, adaptable mindset, a strong team spirit, and a passion for creativity and continuous learning.…Hi there! I'm Martin Fasquel, a versatile professional blending hospitality, customer service, and digital skills. I enjoy building smooth customer journeys across multiple channels, solving problems, and learning new tools. I recently completed a Web Development course with OpenClassrooms and I'm excited to apply these skills in a real-world project. I'm currently based in Malta and open to opportunities across Europe. Having worked in France, Portugal, and Malta, I bring a multilingual, adaptable mindset, a strong team spirit, and a passion for creativity and continuous learning.

Available to hire

Hi there! I’m Martin Fasquel, a versatile professional blending hospitality, customer service, and digital skills. I enjoy building smooth customer journeys across multiple channels, solving problems, and learning new tools. I recently completed a Web Development course with OpenClassrooms and I’m excited to apply these skills in a real-world project.

I’m currently based in Malta and open to opportunities across Europe. Having worked in France, Portugal, and Malta, I bring a multilingual, adaptable mindset, a strong team spirit, and a passion for creativity and continuous learning.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

English

Advanced

Spanish; Castilian

Intermediate

Portuguese

Beginner

Work Experience

VIP Specialist at Lunar

January 1, 2024 - November 2, 2025

Management of a VIP player portfolio through multi-channel communication (email, calls, WhatsApp); analysis of player habits and needs via CRM and player data analysis; creation and proposal of personalized promotions to optimize engagement; coordination with internal departments to resolve complex requests; proactive management of bonuses and benefits to maintain high satisfaction.

Customer Support Agent at Lunar

January 1, 2024 - November 2, 2025

Multi-channel customer relationship management: email responses, live chat; technical support and user assistance; escalated issues to specialized teams; maintained CRM data and case follow-up.

Secretary / Customer Service at Can Do Portugal

December 31, 2023 - December 31, 2023

Communicated with customers by telephone in French and English; provided secretarial services to various companies; scheduled and managed appointments; assisted with hotel reservations and check-in/check-out; offered technical support and customer care; sent notifications with call summaries to customers.

Croupier / Dealer at Casino Partouche Calais

January 1, 2019 - January 1, 2019

Runned a gaming table and ensured games ran smoothly; calculated winnings, distributed payouts and managed chip transactions; maintained proper player conduct, etiquette and dispute management.