Skills
Experience Level
Expert
Language
English
Advanced
Work Experience
Senior Customer Service Representative at Maple Bus
January 1, 2022 - November 2, 2025Provided senior-level customer service support, maintained client relationships, and coordinated tasks including stock/recosting and order processing; supported efficient and timely ride scheduling and seamless bookings; trained teams to deliver professional, hospitable service and adhere to service models; managed communications with clients.
Supply Chain Intern at New Zealand Dairy Products Bangladesh Limited
August 31, 2023 - August 31, 2023Promoted business development by building and maintaining new clients; managed supply chain processes; coordinated with employees for seamless bookings; enhanced customer satisfaction by addressing and resolving issues; assisted in policy refinement for customer alignment and fostered stronger client relationships; coached team to deliver professional service; supported services through prompt response to customer queries.
Education
Bachelor of Arts at BA in English; Linguistics
January 1, 2013 - November 2, 2025Qualifications
Master in Linguistics
January 11, 2030 - November 2, 2025Bachelor of Arts (BA) in English
January 11, 2030 - November 2, 2025Master of Arts in Linguistics
January 11, 2030 - November 2, 2025Industry Experience
Consumer Goods, Professional Services
Skills
Experience Level
Expert
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