Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a motivated and organised professional with strong experience in customer service, administration, and client support. I excel at managing high-volume interactions with empathy and accuracy, delivering consistent positive feedback from clients and colleagues. I thrive in fast-paced environments and am committed to delivering excellent service while maintaining attention to detail. I am focused on building lasting customer relationships and enjoy problem-solving. I’m seeking a dynamic customer service or administrative role where I can apply my organisational skills, data management experience, and collaborative approach to support teams and exceed expectations.…I am a motivated and organised professional with strong experience in customer service, administration, and client support. I excel at managing high-volume interactions with empathy and accuracy, delivering consistent positive feedback from clients and colleagues. I thrive in fast-paced environments and am committed to delivering excellent service while maintaining attention to detail. I am focused on building lasting customer relationships and enjoy problem-solving. I’m seeking a dynamic customer service or administrative role where I can apply my organisational skills, data management experience, and collaborative approach to support teams and exceed expectations.

Rachel Lumsdon

Photographer, Videographer, Filmmaker, +4





I am a motivated and organised professional with strong experience in customer service, administration, and client support. I excel at managing high-volume interactions with empathy and accuracy, delivering consistent positive feedback from clients and colleagues. I thrive in fast-paced environments and am committed to delivering excellent service while maintaining attention to detail. I am focused on building lasting customer relationships and enjoy problem-solving. I’m seeking a dynamic customer service or administrative role where I can apply my organisational skills, data management experience, and collaborative approach to support teams and exceed expectations.…I am a motivated and organised professional with strong experience in customer service, administration, and client support. I excel at managing high-volume interactions with empathy and accuracy, delivering consistent positive feedback from clients and colleagues. I thrive in fast-paced environments and am committed to delivering excellent service while maintaining attention to detail. I am focused on building lasting customer relationships and enjoy problem-solving. I’m seeking a dynamic customer service or administrative role where I can apply my organisational skills, data management experience, and collaborative approach to support teams and exceed expectations.

Available to hire

I am a motivated and organised professional with strong experience in customer service, administration, and client support. I excel at managing high-volume interactions with empathy and accuracy, delivering consistent positive feedback from clients and colleagues. I thrive in fast-paced environments and am committed to delivering excellent service while maintaining attention to detail.

I am focused on building lasting customer relationships and enjoy problem-solving. I’m seeking a dynamic customer service or administrative role where I can apply my organisational skills, data management experience, and collaborative approach to support teams and exceed expectations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Referencing Executive at Goodlord

June 1, 2023 - November 2, 2025

Managed 100+ daily customer interactions across calls, email, and chat with a strong focus on service quality. Recognised as Game Changer for five consecutive months for exceptional performance. Built strong relationships with customers and agents, leading to positive Google reviews. Proficient in Salesforce and G Suite to manage client data accurately and efficiently.

Customer Service Consultant at Orbit Group

February 1, 2023 - February 1, 2023

Delivered professional customer service while working to strict call targets and deadlines. Supported clients with payment plans, credit notices, and account queries. Maintained composure in challenging situations, providing calm and positive solutions. Handled large datasets across multiple systems with precision and accuracy.

Covid-19 Test Operative at RJR Chem

September 1, 2022 - September 1, 2022

Assisted members of the public through the testing and vaccination process with clear communication and empathy. Ensured smooth flow of operations and provided guidance to visitors.

Customer Service Representative at Reassure

March 1, 2022 - March 1, 2022

Processed multiple daily requests via Outlook and Excel, delivering timely customer support. Collaborated within a team while also managing independent workloads. Assisted customers with a professional and approachable manner.

Volunteer Shop Assistant at Severn Hospice Charity Shop

November 1, 2020 - November 1, 2020

Managed customer transactions and provided excellent service in a retail setting. Supported shop operations independently and as part of a team. Demonstrated empathy and professionalism with customers.

Production Assistant (Work Experience) at City of Wolverhampton College

March 1, 2016 - November 2, 2025

Filmed and edited a music video later published on BBC iPlayer. Gained commercial and cultural awareness of the creative industry. Collaborated effectively in a team to deliver creative projects.

Production Assistant (Work Experience) at City of Wolverhampton College

March 1, 2016 - March 1, 2016

Filmed and edited a music video later published on BBC iPlayer. Gained commercial and cultural awareness of the creative industry. Collaborated effectively in a team to deliver creative projects.