Available to hire
Hi, I’m Pankaj Papnai. I am a delivery analyst transitioning into Power BI and BI-focused roles, with a strong track record in SLA management, reporting automation, and cross-functional coordination. I turn operational data into actionable insights using Power BI, DAX, Power Query, and SQL to drive data-driven decision making and improve delivery performance. In my current role at Wipro, I design interactive dashboards and automate reporting to enhance stakeholder visibility and efficiency.
I’m passionate about solving business problems with analytics, collaborating with teams to close process gaps, perform root-cause analyses, and implement corrective actions for sustained improvements.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Hindi
Fluent
Work Experience
Delivery Analyst at Wipro HR Services India Pvt. Ltd
June 1, 2022 - November 2, 2025Developed a strong understanding of client plan provisions, identified opportunities for knowledge enhancement, and delivered tasks to high standards of quality and timeliness. Proficient with tools including TBA (Total Benefits Administration), HRO Workbench, JIRA, Advanced Excel, Blue Zone, Working Allocation Tool (E-wat), SQL Imaging, and Advanced Table Editor. Ensured on-time and accurate delivery of all tasks per SLAs. Executed processes such as Hardships, Rollover, RMD processing, and Loan Delinquency processing. Performed root-cause analysis on system errors and process failures, implementing preventive measures. Monitored project progress, published progress reports, and recommended actions. Conducted Compliance Testing (ADP/ACP) and non-discrimination testing per IRS regulations and 415/402g refunds processing.
Shift Supervisor at Sierra Nevada Restaurants Private Ltd
May 31, 2021 - May 31, 2021Documented functional requirements based on business needs. Maintained daily data in MS Excel (banking reports, inventory, Profit & Loss, etc.). Managed team members and prepared daily reports and crew rosters. Monitored food inventory levels and ensured safe working conditions. Provided proper training for team members and managed food & labour costs. Reported to the assistant and general managers.
Delivery Analyst at Wipro Limited
May 1, 2022 - November 17, 2025Designed and automated Power BI dashboards to track SLA adherence, delivery timelines and operational KPIs. Transformed manual Excel reports into interactive BI dashboards, reducing reporting time by 60%. Conducted data analysis using DAX and Power Query, ensuring accurate and insightful delivery metrics. Collaborated with stakeholders to identify process gaps and deliver actionable data-driven insights. Performed root cause analysis for delays and service failures, implementing corrective actions to prevent recurrence. Coordinated cross-functional teams for on-time completion of client deliverables and escalations. Published weekly Power BI reports and visual summaries for management, improving visibility into service performance.
Education
PGDM in Business Analytics at Institute of Management Technology, Ghaziabad (IMT GZB)
January 1, 2021 - December 31, 2023B.Sc in Hospitality & Hotel Administration at IHM Rohtak (Affiliated to NCHMCT and IGNOU)
January 1, 2016 - December 31, 2019Higher Secondary (12th) – CBSE at S.V. Vidya Mandir, Sahibabad
January 1, 2015 - December 31, 2016Secondary School Certificate (10th) – CBSE at S.V. Vidya Mandir, Sahibabad
January 1, 2013 - December 31, 2014Post Graduate Diploma in Business Analytics at Institute of Management Technology, Ghaziabad (IMT GZB)
January 1, 2021 - January 1, 2023B.Sc in Hospitality & Hotel Administration at Institute of Hotel Management, Rohtak (IHM Rohtak)
January 1, 2016 - January 1, 201912th Standard at S.Vidya Mandir
January 1, 2015 - January 1, 201610th Standard at S.Vidya Mandir
January 1, 2013 - January 1, 2014PGDM in Business analytics at Institute of Management Technology, Ghaziabad (IMT GZB)
January 1, 2021 - December 31, 2023B.sc in Hospitality & Hotel Administration at I.H.M ROHTAK
January 1, 2016 - December 31, 201912th Standard at S.Vidya Mandir (CBSE), Sahibabad
January 1, 2015 - December 31, 201610th Standard at S.Vidya Mandir (CBSE), Sahibabad
January 1, 2013 - December 31, 2014Qualifications
Databricks Certified Data Engineer Associate
September 1, 2025 - November 2, 2025Advanced Excel & VBA
April 1, 2021 - November 2, 2025British Council – English Communication Skills (B1 Level)
January 1, 2019 - December 31, 2019DataBricks Certified Data Engineer Associate
September 1, 2025 - November 17, 2025Advanced Excel & VBA Course
April 1, 2021 - November 17, 2025English Communication Skills (B1 Level)
January 1, 2019 - November 17, 2025Data bricks Certified Data Engineer Associate
September 1, 2025 - November 17, 2025Advanced Excel & VBA Course
April 1, 2021 - November 17, 2025Industry Experience
Software & Internet, Professional Services, Travel & Hospitality, Retail, Education, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Hire a Data Analyst
We have the best data analyst experts on Twine. Hire a data analyst in Ghaziabad today.