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I am Simona Ioana Bazavan, a results-oriented professional with over 15 years of experience in financial services and enterprise customer support. I currently work at Huawei Enterprise Europe TAC in Bucharest, coordinating between customers and engineers, processing requests via email, web platform, chat or phone, and delivering high-quality service in English and Spanish. I enjoy collaborating with colleagues to ensure smooth execution of support services and continuously strive to improve client satisfaction. Before Huawei, I worked at Citibank Europe PLC in Dublin, Romania, as an Operations Clerk, handling debit instruments, internal transfers, SWIFT investigations, AML reporting, and regulatory reconciliations. I hold a Master in Law from Spiru Haret University and a Bachelor in International Economic Relations from ASE, and I continually pursue courses and have earned awards for performance.…I am Simona Ioana Bazavan, a results-oriented professional with over 15 years of experience in financial services and enterprise customer support. I currently work at Huawei Enterprise Europe TAC in Bucharest, coordinating between customers and engineers, processing requests via email, web platform, chat or phone, and delivering high-quality service in English and Spanish. I enjoy collaborating with colleagues to ensure smooth execution of support services and continuously strive to improve client satisfaction. Before Huawei, I worked at Citibank Europe PLC in Dublin, Romania, as an Operations Clerk, handling debit instruments, internal transfers, SWIFT investigations, AML reporting, and regulatory reconciliations. I hold a Master in Law from Spiru Haret University and a Bachelor in International Economic Relations from ASE, and I continually pursue courses and have earned awards for performance.

Simona Ioana Bazavan

Project Manager, Content Producer, Copywriter, +1

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I am Simona Ioana Bazavan, a results-oriented professional with over 15 years of experience in financial services and enterprise customer support. I currently work at Huawei Enterprise Europe TAC in Bucharest, coordinating between customers and engineers, processing requests via email, web platform, chat or phone, and delivering high-quality service in English and Spanish. I enjoy collaborating with colleagues to ensure smooth execution of support services and continuously strive to improve client satisfaction. Before Huawei, I worked at Citibank Europe PLC in Dublin, Romania, as an Operations Clerk, handling debit instruments, internal transfers, SWIFT investigations, AML reporting, and regulatory reconciliations. I hold a Master in Law from Spiru Haret University and a Bachelor in International Economic Relations from ASE, and I continually pursue courses and have earned awards for performance.…I am Simona Ioana Bazavan, a results-oriented professional with over 15 years of experience in financial services and enterprise customer support. I currently work at Huawei Enterprise Europe TAC in Bucharest, coordinating between customers and engineers, processing requests via email, web platform, chat or phone, and delivering high-quality service in English and Spanish. I enjoy collaborating with colleagues to ensure smooth execution of support services and continuously strive to improve client satisfaction. Before Huawei, I worked at Citibank Europe PLC in Dublin, Romania, as an Operations Clerk, handling debit instruments, internal transfers, SWIFT investigations, AML reporting, and regulatory reconciliations. I hold a Master in Law from Spiru Haret University and a Bachelor in International Economic Relations from ASE, and I continually pursue courses and have earned awards for performance.

Available to hire

I am Simona Ioana Bazavan, a results-oriented professional with over 15 years of experience in financial services and enterprise customer support. I currently work at Huawei Enterprise Europe TAC in Bucharest, coordinating between customers and engineers, processing requests via email, web platform, chat or phone, and delivering high-quality service in English and Spanish. I enjoy collaborating with colleagues to ensure smooth execution of support services and continuously strive to improve client satisfaction.

Before Huawei, I worked at Citibank Europe PLC in Dublin, Romania, as an Operations Clerk, handling debit instruments, internal transfers, SWIFT investigations, AML reporting, and regulatory reconciliations. I hold a Master in Law from Spiru Haret University and a Bachelor in International Economic Relations from ASE, and I continually pursue courses and have earned awards for performance.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

Spanish; Castilian

Advanced

French

Beginner

Work Experience

Senior Customer Service Representative at Huawei Enterprise Europe TAC, Romania

September 1, 2018 - November 2, 2025

Receive and process information from customers and TAC department via e-mail, web platform, chat or phone; maintain collaboration with engineers and customers to ensure delivery of services; provide support to customers and engineers and maintain detailed reports on requests; provide customer support in English and Spanish; collaborate with colleagues to ensure solid execution of support services.

Operations Clerk at Citibank Europe PLC, Dublin, Romania

September 1, 2018 - September 1, 2018

Processed debit instruments (checks, promissory notes); internal transfers; LORO payments; file exchange; SWIFT investigations for RON and foreign currency; reconciliations; AML reporting; reporting to the National Bank of Romania; Regis system user; Banking applications: Flexcube.