Available to hire
I am Jean-Rémy Digridi, an adaptable and results-driven Customer Success Manager with over eight years of experience empowering customers through education, enablement, and thoughtful relationship management. I specialize in bilingual training (English and French), simplifying complex concepts, driving product adoption, and delivering measurable outcomes for SMB and enterprise clients across EMEA.
I am passionate about technology, learning, and helping others succeed through clear communication and continuous improvement. My strengths include managing multi-stakeholder relationships, leading contract renewals and expansions, and translating strategic cybersecurity and software insights into practical results. I thrive in fast-paced environments and enjoy creating engaging training materials and impactful customer stories.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
French
Fluent
Work Experience
Customer Success Manager at Keeper Security
May 6, 2025 - November 2, 2025Manage a portfolio of SMB and enterprise relationships across EMEA, ensuring customer success, retention, and growth. Communicate effectively with French and English-speaking clients, including Senior Management and C-level contacts. Lead contract renewals, cross-sells, and upsells while identifying opportunities to expand Keeper’s cybersecurity solutions. Conduct business and technical reviews to align customer goals with Keeper’s value and best practices in password and access security. Serve as a trusted advisor, providing strategic and technical guidance to help organizations strengthen their cybersecurity posture. Troubleshoot and resolve customer challenges in collaboration with internal teams, maintaining high satisfaction and engagement. Drive advocacy through strong relationships, customer success stories, and consistent delivery of measurable outcomes.
Customer Success Manager – SMB at Diligent
May 31, 2025 - May 31, 2025Own and manage a portfolio of 80+ French and English-speaking clients, ensuring high retention and satisfaction. Drive customer engagement through proactive check-ins, product training, and strategic business reviews. Collaborate cross-functionally to resolve escalations, improve adoption, and deliver tailored solutions. Analyze customer usage data to identify expansion opportunities and maximize ROI. Lead contract renewal negotiations, upsell initiatives, and risk mitigation strategies.
Training Specialist at Diligent
February 29, 2024 - February 29, 2024Designed and delivered onboarding and product training sessions for clients and internal teams across EMEA. Conducted live and virtual sessions tailored to diverse audiences, from end users to senior stakeholders. Developed multilingual training materials, user guides, and video tutorials to support adoption and retention. Collaborated with Customer Success and Implementation teams to ensure seamless platform onboarding. Monitored training effectiveness through surveys and engagement metrics, and provided coaching for administrators and power users.
Sales Development Representative at MRP
February 28, 2022 - February 28, 2022Managed outbound sales campaigns for top global technology brands. Generated and qualified leads, resulting in a strong pipeline for account executives. Consistently exceeded sales targets and KPI benchmarks.
Sales Floor Leader at Currys PC World
September 30, 2021 - September 30, 2021Led a team of 10, driving a 12% year-over-year growth despite market challenges. Delivered exceptional customer experiences and product demonstrations, increasing sales performance. Managed stock allocation and inventory to optimize revenue and minimize loss.
Sales Assistant at Currys PC World
June 30, 2020 - June 30, 2020Delivered top-tier customer service and consistently ranked among top sales performers.
Sales Representative at Lifestyle Sports
August 1, 2016 - August 1, 2016Closed 70% of customer interactions, significantly contributing to store revenue.
Field Sales Representative at Intense Marketing
January 31, 2014 - January 31, 2014Exceeded weekly sales targets by 112%, demonstrating strong persuasion and negotiation skills.
Customer Success Manager – SMB at Diligent
May 1, 2025 - May 1, 2025Own and manage a portfolio of 80+ French and English-speaking clients, ensuring high retention and satisfaction. Drive customer engagement through proactive check-ins, product training, and strategic business reviews. Collaborate cross-functionally to resolve escalations, improve adoption, and deliver tailored solutions. Analyse usage data to identify expansion opportunities and maximize ROI. Lead contract renewal negotiations, upsell initiatives, and risk mitigation strategies.
Training Specialist at Diligent
February 1, 2024 - February 1, 2024Designed and delivered onboarding and product training sessions for clients and internal teams across EMEA. Conducted live and virtual sessions tailored to diverse audiences, from end users to senior stakeholders. Developed multilingual training materials, user guides, and video tutorials to support adoption and retention. Collaborated with Customer Success and Implementation teams to ensure seamless platform onboarding. Monitored training effectiveness through surveys, engagement metrics, and continuous improvement initiatives. Provided one-on-one coaching and advanced training for administrators and power users. Partnered with Product and Support teams to integrate updates into training programs. Supported sales enablement by delivering product demonstrations and new-hire training. Championed customer education best practices, improving satisfaction and reducing support tickets.
Sales Development Representative at MRP
February 1, 2022 - February 1, 2022Managed outbound sales campaigns for top global technology brands. Generated and qualified leads, resulting in a strong pipeline for account executives. Consistently exceeded sales targets and KPI benchmarks.
Sales Floor Leader at Currys PC World
September 1, 2021 - September 1, 2021Led a team of 10, driving a 12% year-over-year growth despite market challenges. Delivered exceptional customer experiences and product demonstrations, increasing sales performance. Managed stock allocation and inventory to optimize revenue and minimize loss.
Sales Assistant at Currys PC World
June 1, 2020 - June 1, 2020Delivered top-tier customer service and consistently ranked among top sales performers in a high-volume retail environment.
Field Sales Representative at Intense Marketing
January 1, 2014 - January 1, 2014Exceeded weekly sales targets by 112%, demonstrating strong persuasion and negotiation skills.
Education
Bachelor's degree in music technology at Munster Technological University, Tralee
June 1, 2016 - August 1, 2021Train the Trainer Course (FETAC Level 6) at FETAC
April 1, 2022 - June 1, 2022Bachelor's degree in Music Technology at Munster Technological University, Tralee
June 1, 2016 - August 1, 2021Train the Trainer Course (FETAC Level 6) at FETAC
April 1, 2022 - June 1, 2022Qualifications
Train the Trainer Course (FETAC Level 6)
April 1, 2022 - June 1, 2022Train the Trainer Course (FETAC Level 6)
April 1, 2022 - June 1, 2022Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Education, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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