I'm Awa Jatta, a planning and events professional based in Peterborough, UK, currently pursuing a Master’s in International Hospitality and Tourism Management at Anglia Ruskin University. I bring a customer-centric approach and proven ability to deliver exceptional guest experiences, with experience in five-star hotels, banqueting and event planning. Fluent in English and moderately proficient in French, I am eager to leverage this blend of strategic planning and top-tier guest relations to drive operational excellence in a forward-thinking organization. I have developed strong cross-functional collaboration skills, refined through liaising across departments and with external partners, and I enjoy turning complex logistics into smooth, memorable experiences. I am motivated to apply data-driven planning, KPI development, and stakeholder engagement to deliver tangible results and high-quality service.

Awa Jatta

I'm Awa Jatta, a planning and events professional based in Peterborough, UK, currently pursuing a Master’s in International Hospitality and Tourism Management at Anglia Ruskin University. I bring a customer-centric approach and proven ability to deliver exceptional guest experiences, with experience in five-star hotels, banqueting and event planning. Fluent in English and moderately proficient in French, I am eager to leverage this blend of strategic planning and top-tier guest relations to drive operational excellence in a forward-thinking organization. I have developed strong cross-functional collaboration skills, refined through liaising across departments and with external partners, and I enjoy turning complex logistics into smooth, memorable experiences. I am motivated to apply data-driven planning, KPI development, and stakeholder engagement to deliver tangible results and high-quality service.

Available to hire

I’m Awa Jatta, a planning and events professional based in Peterborough, UK, currently pursuing a Master’s in International Hospitality and Tourism Management at Anglia Ruskin University. I bring a customer-centric approach and proven ability to deliver exceptional guest experiences, with experience in five-star hotels, banqueting and event planning. Fluent in English and moderately proficient in French, I am eager to leverage this blend of strategic planning and top-tier guest relations to drive operational excellence in a forward-thinking organization.

I have developed strong cross-functional collaboration skills, refined through liaising across departments and with external partners, and I enjoy turning complex logistics into smooth, memorable experiences. I am motivated to apply data-driven planning, KPI development, and stakeholder engagement to deliver tangible results and high-quality service.

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Language

English
Fluent
French
Advanced

Work Experience

Planning Officer (Full Time) at Gambia Maritime Administration
August 31, 2025 - August 31, 2025
Planning at least 1 recurring event per month (Conventions, workshops, International Observances, Strategic Plan reviews) and at least 6 ad-hoc events monthly. Refined the Administration's strategic plan, defined KPIs and targets, designed data collection tools, and prepared evidence-based reports for senior management and stakeholders. Acted as liaison between GMA departments, external agencies, development partners, and civil society organizations. Achievements include presenting quarterly progressive reports and increasing site visits, shifting activities toward prevention. Promoted from Assistant Planning Officer to Planning Officer (Jan 2024 – Feb 2025).
Billing & Credit Control Clerk at Gambia Maritime Administration
December 31, 2023 - December 31, 2023
Generated at least 30 invoices monthly, ensured timely payments, monitored outstanding accounts, prepared credit memos and monthly statements, and produced daily reports on accounts receivable and collections.
Reservation Coordinator at Meeting Point Kairaba Beach Hotel
May 31, 2020 - May 31, 2020
Processed and managed all reservation requests (group bookings) across channels; monitored PMS to ensure accuracy of bookings and inventory; managed stop sales and overbookings; handled guest complaints and pre-arrival requests; maintained an organized reservation filing system; created Special Offers for Tour Operators; managed hotel reservation and information emails (over 100 daily); attended meetings and provided period reports; assisted the General Manager in the absence of their Personal Secretary.
Reservation Clerk at Meeting Point Kairaba Beach Hotel
October 31, 2018 - October 31, 2018
Promoted from Reservation Clerk (Aug 2017 - Oct 2018). Processed reservations, group bookings, channel management, guest communications, and efforts to increase direct bookings.
Guest Service Agent (Front Office) at Sheraton Hotel Resort & Spa
August 31, 2017 - August 31, 2017
Front Office guest services to ensure superior guest experiences.
General Cashier at Sunswing Beach Resort
May 31, 2014 - May 31, 2014
General cashier duties.

Education

Masters, Intl Hospitality & Tourism Mgt at Anglia Ruskin University
September 1, 2025 - November 2, 2025
BSc Tourism & Hospitality Mgt at University of The Gambia
September 1, 2019 - December 1, 2022
Intro Air Cabin Crew & Airline Operations at ITTOG
March 1, 2012 - November 1, 2012
French Language at Alliance Francaise Gambienne
December 1, 2011 - April 1, 2013
Computer Studies at Nusrat Accountancy and Management Training Institute
June 1, 2011 - August 1, 2011

Qualifications

Air Cabin Crew & Airline Operations
March 1, 2012 - November 1, 2012
DELF A1
December 1, 2011 - November 2, 2025
DELF A2
April 1, 2013 - November 2, 2025
Public Speaking – The Forbes Academy
July 1, 2024 - September 1, 2024

Industry Experience

Travel & Hospitality, Professional Services, Education