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I am a dedicated customer service professional with over 10 years of experience delivering exceptional service. I excel at building strong customer relationships, solving problems, and providing timely, tailored solutions to meet client needs. I am seeking an opportunity to leverage my communication and HR support experience to contribute to team goals and elevate customer satisfaction across organizations.…I am a dedicated customer service professional with over 10 years of experience delivering exceptional service. I excel at building strong customer relationships, solving problems, and providing timely, tailored solutions to meet client needs. I am seeking an opportunity to leverage my communication and HR support experience to contribute to team goals and elevate customer satisfaction across organizations.

Fernanda Francisco

Copywriter, Content Creator, Presenter, +2

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I am a dedicated customer service professional with over 10 years of experience delivering exceptional service. I excel at building strong customer relationships, solving problems, and providing timely, tailored solutions to meet client needs. I am seeking an opportunity to leverage my communication and HR support experience to contribute to team goals and elevate customer satisfaction across organizations.…I am a dedicated customer service professional with over 10 years of experience delivering exceptional service. I excel at building strong customer relationships, solving problems, and providing timely, tailored solutions to meet client needs. I am seeking an opportunity to leverage my communication and HR support experience to contribute to team goals and elevate customer satisfaction across organizations.

Available to hire

I am a dedicated customer service professional with over 10 years of experience delivering exceptional service. I excel at building strong customer relationships, solving problems, and providing timely, tailored solutions to meet client needs.
I am seeking an opportunity to leverage my communication and HR support experience to contribute to team goals and elevate customer satisfaction across organizations.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Advanced

French

Advanced

Work Experience

Customer Service Representative at Zeiss

July 1, 2025 - November 2, 2025

Processed and entered customer purchase orders into the system. Tracked orders to ensure timely deliveries and notify customers of delays. Provided follow-up and communication with clients. Processed customer credits.

Recruiter at Thomson Tremblay

January 1, 2025 - January 1, 2025

Managed the end-to-end recruitment process, from sourcing and interviewing to placing candidates, ensuring a quality match for both clients and job seekers. Conducted interviews in-person and over the phone to evaluate candidate qualifications and experiences for the positions available. Provided support to employees resolving concerns related to sick leave, maternity leave, vacation pay, and other HR matters.

Call Center Attendant at Recherche Access Inc

February 1, 2019 - February 1, 2019

Conducted outbound calls to gather survey responses, following predefined scripts to ensure consistency across survey topics. Efficiently handled a high volume of calls, ensuring timely completion of surveys.

Customer Service Analyst at Buntech

March 1, 2017 - March 1, 2017

Processed and entered customer purchase orders into the system, ensuring accuracy and timely order fulfillment. Monitored the entire order lifecycle from production to invoicing, shipment selection, and final delivery, ensuring products reached customers within the agreed lead time. Coordinated production and delivery schedules, managing key dates to ensure on-time fulfillment and customer satisfaction. Provided consistent follow-up and communication with international clients, addressing concerns and ensuring satisfaction with the order process. Collaborated with commercial, logistics, and financial teams to ensure smooth operation and timely resolution of any issues impacting order processing or delivery.

Customer Support Assistant at IBM

December 1, 2013 - December 1, 2013

Managed billing and account inquiries for customers in the United States and Canada. Reviewed and analyzed contracts to ensure proper billing procedures were followed and to resolve any contract-related concerns. Provided support and coordination between the sales and accounts receivable teams, facilitating smooth communication and resolving account discrepancies. Processed and entered sales orders, credits, and re-bill transactions into the SAP system, ensuring precise record-keeping and timely updates. Conducted weekly follow-ups and conference calls with the team to share customer updates and ensure alignment on ongoing issues.